Review by NbWY1 
UPDATED: 209 days ago
member for 5.5 years, 415 visits, last login: 2 days ago
 Columbia,Howard,MD
 $21 per month (12 month contract)
 about 7 days
 "Cheap, Reliable, Sounded good"
 "The fax line never worked correctly."
 "Cancellation on entire acount was based on switch to 100% cellular"
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(ratings match consensus)
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We had Vonage for exactly one year, and the call quality (through FiOS, though it barely matters) was excellent, as was the FiOS uptime. Our previous number was carried over from our old house perfectly by Vonage, with no down-time what-so-ever.
During the transition stage, you could still dial out from the VZ POTS line we have before, and the number listed correctly on CALLID, but if you dialed the number you got the Vonage line. Some eight months in, we ordered a fax line in addition to our voice line, while it worked as a voice line, and was being charged as a fax line. We were never able to send or receive a fax through it, despite trying 2 machines.
Calling to cancel requires you to listen to a high pitched woman from another country tell you about how much they appreciate your service, and try getting you to keep it for about 18 minutes I found out. It is only then after they've exhausted all available deals, and you still demand cancellation do they concede.
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