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 Review by Plasticman 
UPDATED: 1.2 years ago
member for 5.8 years, 1887 visits, last login: a few hours ago
 Harrisville,Providence,RI
 $25 per month
 about 6 days
 "The Cost, Features, and Unlimited Calls"
 "Tech Support treats you like you don't know anything"
 "So Far So Good"
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Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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Well I just signed up for vonage and got my Linksys RTP300 on 10/11/05. Vonage needs to find a better way to deliver the equipment. Well I set everything up and called customer service/tech support to make sure they could see my RTP300 since I had to waite for the battery to charge up on my phone...... The tech support person could barely speak english and wanted me to repeatedly power cycle the modem and RTP300. After informing him that that step had already been done and my phone started to ring...... The so called tech support agent kept on repeating power cycle the devices when it was working properly.... Now this upset me so I asked for a supervisor and was hung up on. I called back and asked for a supervisor several times and was hung up on. That is my biggest grip and would use that experience as a selling point to not get vonage. But I will have to give them time to see what happens..... If all else fails I still have my cell service.
UPDATE: 11/09/2005
Well it has been a month so far and I have not had any problems with my vonage.
I even set up a seperate UPS system for my phone, modem, and RTP-300 in case of a power outage. I am just curious to see how much standby time I will have and how much talk time I will have durring a power outage. As for the sound quality. It has been ok. I have had a few instances where it would echo but could not figure out what is causing it. And with the bad experince I had with their tech support I was not in the mood to give them a call.
UPDATE: 06/14/2006
Well on 06/13/06 I called customer support to put in a service ticket to get vonage to correct my ANI signal when I place calls. I was told I would receive an email with in 30 minutes with the ticket number. I verbally asked for the ticket number and the rep refused to give me the ticket number and said I would have to wait for the email. I did not receive the email so I called today. The rep could not do anything so I asked for a supervisor. But to get the supervisor I had to tell the rep over 10 times that I will only speak to a supervisor. I had to threaten that I will take my equipment and drive down to their corp offices and tell them to shove it before the rep put me on with a supervisor. The supervisor found that the rep did not create a ticket to correct an issue that I have. The supervisor told me that I will receive an email with my ticket number but he also gave it to me verbally. That was this morning and as of yet I have not received my email reguarding the ticket I placed. I am wondering if it is in my best interest to go back to a pots type service.
UPDATE: 05/05/07
Well I guess it's time for an update. Started having issues with my Vonage service. Caller ID would fail and audio quality starting getting staticy. Spent several hours on the phone with a level two tech support, changing settings around and such which did not resolve my issues with the RTP300. Like the power light flickering constantly or not lighting up at all. They determined that the problem was the RTP300 which is a little over a year and a half old.
They have 2 day shipped me a replacement at no charge. I do have some concerns about the replacement as it indicates that it is refurbished but I will give it a try and see how it works.
I have also learned that on the RTP300's there is a known issue with phone port 2 and audio.
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