 Review by NetFixer 
UPDATED: 39 days ago
member for 5.4 years, 3053 visits, last login: a few minutes ago
 Murfreesboro,Rutherford,TN
 $35 per month (12 month contract)
 about 1 days
 "The basic service works well."
 "Arrogant, ineffectual customer non-service."
 "The basic service works well, their customer non-service sucks."
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(ratings match consensus)
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I have two voice lines and a fax line for less money than a single business line from BellSouth. The two Cisco/Linksys RT31P2 routers worked right out of the box even behind an existing wireless router. So far voice quality even with two lines in use has been excellent without even using the RT31P2 QOS feature.
Update 08/03/06:
I have been using Vonage now for over a year, and I am quite pleased with the service. The two original RT31P2 routers went belly up during the year as well as a replacement RTP300, but Vonage replaced the defective units at no charge, and the RTP300 and VT2442 I now have seem to be working with no problems. I now have all my routers and modems on a wall mounted open frame rack to increase air circulation as I suspect that my previous practice of stacking them lead to premature failure due to heat buildup. The only problem I have had with the quality of the service was Comcast's erratic lag time which caused voice dropout, but moving all VOIP traffic to Covad has fixed that.
Update: 03/05/08:
About two months ago I terminated my Vonage service. I did so partly because I was offered a price break from AT&T CallVantage, but primarily because of the treatment I received after a failed attempt to use one of Vonage's V-Phone USB dongles.
Vonage marketing and billing refused to honor the terms of the MONEY BACK GUARANTEE as published in their Terms of Service agreement. Their argument was that the MONEY BACK GUARANTEE was only intended for new customers, not for loyal existing customers who were expanding their service. That failed experiment cost me $75.00 for the unusable USB dongle + $35.00 for the unusable first month's service.
I was so pissed with their arrogance and treachery that I ported my other existing Vonage numbers to AT&T CallVantage, and terminated the service on the existing Vonage accounts.
Way to go Vonage Customer Non-Service, turn an otherwise satisfied customer who was attempting to give you more business, into a churn statistic. 
Update 10/10/2009:
As much as it pained me to do so, I just signed up for a Vonage "World" plan. After AT&T CallVantage forced me to migrate, I moved one line to AT&T Mobility and for a while all I had was cell phone service. However, most of this week I had no phone service at home because of a cell tower problem. This forced me to reconsider the cell phone only option, and I was not about to further reward AT&T for shutting down their CallVantage service and taking almost a week to restore my cell phone service. The only saving grace is that I had increased my AT&T Mobility minute plan when I started being a cell phone only customer, and now I may be able to partially recover the cost of the Vonage service by cutting back on the AT&T Mobility minute plan.
Installation was relatively painless since I just re-registered my old Motorola VT-2442 ATA, and everything was done over the Vonage web site with no interaction required from Vonage Customer Non-Service. Within minutes of completing the on-line registration, the new line was working for outgoing calls, and within an hour, incoming calls from AT&T lines also worked.
Update 10/12/2009:
After a couple of days and a few calls, I rediscovered something that I had forgotten about. Unlike AT&T CallVantage, Vonage does not work reliably when behind a load balanced router. I had to setup port binding rules to a specific WAN port for SIP and RTP for the Vonage/Motorola ATA. Not a deal killer, but I sure do miss my AT&T CallVantage service which worked quite well with a load balanced connection.
Followup comments:  Brigrat
join:2003-09-01
Lovington, NM | I Hate Vonage! you shuld adjust your ratings to reflect their service... | |
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