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Review by keyboard5684 
UPDATED: 1.7 years ago
member for 7.2 years, 1817 visits, last login: a few hours ago
 Youngsville,Warren,PA
 $42 per month
 about 14 days
 "Low cost. Tons of features like toll free numbers, mobility."
 "Started adding more fees. Choppy audio sometimes. Support is horrible."
 "Low cost, semi-stable, expandable, and easy. Do not expect support."
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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Still have Vonage years later. I moved once and just took my old number with me (Added some new ones when I moved). Started a small business and added some lines for that. Vonage has done some considerable work with upgrades over the last year and really improved.
If you need to call them for any reason it is extremely complex. Indian speaking dialects are too much to understand, and they really do not understand you. If it is not on the screen they are lost.
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I have been using Vonage for several months at my work and a couple months at home. From the beginning I had problems with the Motorola equipment they sent me at home. Until recently the Motorola MTA would freeze all the time. Vonage upgraded my firmware and all looks good so far.
The Cisco equipment has always worked well at work. The equipment has been in place for 5 months and never been rebooted/never lost a dial tone.
Call quality is good. In many cases better than my pots line.
I get a toll free number.
More than enough calling features.
I get my voicemail messages via email so I can check them from anywhere.
I have faith in this company.
They are growing well and continue to add cool stuff.
I think they have the issues worked out with the Motorola gear so you should be in the clear.
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Update: I have had the service for a while now. I had a lot of problems over time and after replacing the device (Motorola) I am now happy with the reliability and the call quality.
I really like the 7 digit dialing now.
I REALLY hate there customer service and tech support. It is some of the worst I have ever seen. With hold times of 20 minutes or more, then they just hang up. If you do get someone (and in those cases it is right away, if you are holding for more than 2 minutes hang up) they are very un-experienced and very quick to say it is just your ISP and it cannot be fixed.
Bottom line, if you have to call there support switch services, and fast. Other than that it is great, as long as one of there people do not have to get involved.
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Another update: November 27, 2004
4 weeks ago I sent an email to Vonage.
I was having a little trouble with chopiness which went away.
I finally, 4 weeks later, got an email reply that says this...
Dear Valued Customer,
Thank you for contacting customer care. Your technical problem may
have been due to a recent system issue. If you are still experiencing
problems with your service, here is a list of suggestions that may be
helpful in resolving your issue. For additional information please
feel free to review our help section located at
»www.vonage.com/help.php.
If you require further assistance you may contact us by replying to
this email or by calling us at 1-vonage-help (1-866-243-4357).
1. Always check to make sure that you are connected to the Internet by
opening your web browser or checking for email.
2. Check to make sure that all of your devices have power and are
working properly. Make sure all of your Ethernet cables are properly
connected and that the devices have connectivity.
3. After confirming that you have an Internet connection check the
Dashboard in your web account for Service Announcements. Service
Announcements are located on the right-hand side of your Dashboard
screen. The Dashboard also gives you the ability to manage your Vonage
account online, everything from updating your address and credit card
information, adding additional lines and activating features. To learn
more about the Dashboard click on the link below.
»www.vonage.com/features.php?feat···ount_mgt
4. Reboot your phone adapter and your network. Rebooting the phone
adapter and your network has been known to resolve service issues such
as No dial tone and Caller ID. For more information how to properly
reboot your phone adapter and network click on the link below.
»www.vonage.com/help_knowledgeBas···icle=386
5. I am experiencing poor audio quality (packet loss, dropouts, one
way audio, echo, latency) when placing or receiving calls. What can I
do about this?
If you are experiencing choppy audio during phones calls this issues
is most likely due to a bandwidth or data packet loss issue with your
Internet Service Provider. For more information on choppy audio or
sound quality issues click on the link below.
»www.vonage.com/help_knowledgeBas···icle=157
6. I have no dial tone when I pick up the telephone connected to the
phone adapter (no dial tone from the phone adapter).
See #4 above
Also check our Learning Center for troubleshooting tips for additional
information at
»www.vonage.com/help_knowledgeBase_index.php?
5. I have poor audio quality
Poor or scratchy sound is a symptom of a problem with your network
connection, network performance, or network card and access point
drivers. For more information about audio quality issues click the
link below.
»www.vonage.com/help_knowledgeBas···icle=166
6. I am having a problem with connecting International calls.
The first thing you should check is the status on your account. The
status of your account will be listed on the top of the page in your
web account. For more information about International calling click on
the link below.
»www.vonage.com/help_knowledgeBas···icle=332
7. I have problems with my Virtual number
Virtual Phone Numbers are very inexpensive secondary numbers. They
ring to your primary Vonage line or SoftPhone. For more information
about virtual numbers click on the link below for the virtual Number
User Guide.
»www.vonage.com/help_knowledgeBas···icle=242
8. I have problems with faxing.
If you are unable to send and or receive faxes try lowering the baud
rate on the fax machine 9600. For information on faxing click on the
link below.
»www.vonage.com/help_knowledgeBas···icle=150
9. I have problems with my voicemail
Vonage Voicemail gives you complete control over your voicemail
messages by phone and online. For more information about Voicemail
click on the link below for Voicemail User Guide.
»www.vonage.com/help_knowledgeBas···icle=233
10. For additional troubleshooting tips see the Installation and
Troubleshooting Guide inside of your Vonage Welcome Kit. The Vonage
Welcome Kit includes step-by-step instructions for installation and
troubleshooting. Troubleshooting tips and guides can also be found
online at »www.vonage.com/help_knowledgeBase_index.php?
For more help check out our new help section located at
»www.vonage.com/help.php. There you'll find new sections on
Installation support
(»www.vonage.com/help_knowledgeBase_index.php?), troubleshooting
help in our Learning Center
(»www.vonage.com/help_knowledgeBase_index.php) and information
and answers to questions in our FAQ section
(»www.vonage.com/help_faqs.php).
Thanks again for contacting us.
Regards,
Vonage Customer Care
Followup comments:  
Spyder Woman
@direcpc.com
| Vonage Has Poor Customer Service as Well as Poor Connection I signed up for Vonage after being told that my direct satellite service would work well. After the hook-up, half the calls wouldn't work. After more conversation with Vonage Tech support(20 minute wait), I found that my upload speed connection to satellite needs to be at least 90 kbs/second in order to make good connections.THANKS A LOT FOR ASKING THAT IN THE BEGINNING, VONAGE!!!!! Then to send it back, I had to be on hold for 30 more minutes, explain why it wouldn't work, and get charged a disconnection fee (though they say it is temporary). NOT GOOD ENOUGH!!!! Finally, I was cut off after waiting for a supervisor,then made another call. Miraculously, a woman this time politely terminated the service without trying to charge me $42.79. DEPENDS ON WHO YOU TALK TO!!! | |
|
ozzie
@wildblue.net
| Stiffed by Vonage Installed Vonage correctly march 27, 2007. Had dial tone, but no sound dialing. Spent half hour while tech made various configurations. Was transferred to an "Advanced Tech" and another half hour while other configurations were tested. Advised Vonage router defective and was advised new router would be sent. New router arrived and was installed correctly. Same problem. Was forced to tolerate complete repeat of alternate configurations ending with dial tone but no other sound. Again transferred to Advanced Technicion who put me on hold to read case file (11144959). Remained off lie until call was dropped. No effort to contact me via phone or email. Am now stuck with two systems at me expense. | |
|
hari c das
@verizon.net
| ubs convert port this hari c. das customer no SNCIGC7NT9 i just got my kit to go phone service .so far i found that in my computer has no ethernetport so that i need ethernet converter.hope you going to sent to me if not it is not possible to keep the account.please reply me thank.\, and goodnight.my e mail address is jayramsita@yahoo.com. | |
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