 Review by odog 
UPDATED: 1.7 years ago
member for 8.3 years, 3710 visits, last login: 1 days ago
 East Lyme,New London,CT
 $25 per month
 about 2 days
 "Now nearly $20 great advanced features for free"
 "call quality is not land line, customer service leaves much to be desired."
 "It was worth $15, but is starting to lose it's value at $20 a month."
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Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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Jan/08
Called to cancel again and was offered two months free, turned down the offer and canceled service on the 29th. The billing cycles the next day and I was charged for another month of service. I had to call again to get that month refunded as I should never have been charged for it.
Dec/07
Called to cancel and was offered a lower rate in the interim. They also offered to send me a new MTA as I had complained about problems with the service. I was pretty sure the problems were not the MTA but patronized their attempt to help.
Problem.... they immediately removed the my old MTA from my account basically bricking it for 5 days until the new one arrived. It took three calls to rectify the problem and they put the old MTA back on my account until the new one arrived. I was never told the old MTA was going to be removed and would not have allowed them to do that had I known they were going to do it.
I'm going to cancel soon, this is BS.
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7/1/07 Update: Getting more expensive and starting to lose it's value, I going to ditch it as soon as I have VOIP through MetroCast.(I work for them!)
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11/29/05 Update: Service has been great. The call quality seems to have improved slightly. I still haven't ever had to call tech support, and the price has gone up =)
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I ordered the 500 anytime minutes $14.99 plan. The price was $57 for first month shipping, taxes, and the equipment.
I ordered it on friday 1/30/04 and got the Motorola MTA(VT1005) on the next Monday 2/2/04.(yes 2 days over a weekend, an unbelievable feat for anyone) the newer Motorola MTA is more versatile then the older Cisco MTA. It seems to work slightly better on the outside my router then inside. I do prefer not having to double NAT my network, but may do it for the improved voice quality.
5 for the website. It�s just plain awesome, login was simple and account management is very powerful. Advanced features are extremely useful, and listening to voicemail from work over the internet is truly badass.
5 for installation. It was beyond simple with multiple methods to hooking the MTA up.
3 for call quality. This isn't a POTS line and doesn't sound like one to the "picky" ear. It�s closer to cell phone quality with less the perfect signal.
4 for reliability. Haven�t missed a call or had any freaky weird things happen yet. Only had the service for 2 days and used ~45 minutes of time. I might be amending this after further use.
5 tech support. The simple fact that I have not had to call them is worth a 5 in my book. Did the whole thing online and hope I never do have to call them.
5 for value. $14.99 rocks for the features alone, website rocks, number choice rocks. Overall I am very satisfied with the Vonage product.
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