Review by dallas_tx 
UPDATED: 11 days ago
member for 89 days, 5 visits, last login: 10 days ago
 Allen,Collin,TX
 $30 per month
 "Very high latency during peak hours. Sub-par d/l speeds"
 "Stay away"
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I've been with grandecommunications for about two years now. They used to be okay, but have recently gone downhill. I live outside the Dallas area, and there are EXTREMELY high latencies most evenings. A simple ping to grande's default router will average between 40 and 120ms, with peaks above that. If you play online games, forget it.
You may pay for the 6 or 8 Mbps bundle, but will usually get significantly less, especially in the evenings.
I have called their tech support numerous times, but so far have been unable to make any progress on the latency issues. Latencies are generally lower and speeds faster in the mornings, which tends to point to "not enough bandwidth for our subscriber base".
Here is an example of HOW BAD IT IS: (this is a ping test from my cable modem to a router internal to grande):
Fri Nov 21 19:00:39 CST 2008
PING 24.155.121.224 (24.155.121.224) 56(84) bytes of data.
64 bytes from 24.155.121.224: icmp_seq=1 ttl=61 time=207 ms
64 bytes from 24.155.121.224: icmp_seq=2 ttl=61 time=178 ms
64 bytes from 24.155.121.224: icmp_seq=3 ttl=61 time=129 ms
64 bytes from 24.155.121.224: icmp_seq=4 ttl=61 time=108 ms
64 bytes from 24.155.121.224: icmp_seq=5 ttl=61 time=131 ms
64 bytes from 24.155.121.224: icmp_seq=6 ttl=61 time=146 ms
64 bytes from 24.155.121.224: icmp_seq=7 ttl=61 time=112 ms
64 bytes from 24.155.121.224: icmp_seq=8 ttl=61 time=157 ms
64 bytes from 24.155.121.224: icmp_seq=9 ttl=61 time=111 ms
64 bytes from 24.155.121.224: icmp_seq=10 ttl=61 time=132 ms
64 bytes from 24.155.121.224: icmp_seq=11 ttl=61 time=155 ms
64 bytes from 24.155.121.224: icmp_seq=12 ttl=61 time=107 ms
64 bytes from 24.155.121.224: icmp_seq=13 ttl=61 time=133 ms
64 bytes from 24.155.121.224: icmp_seq=14 ttl=61 time=86.7 ms
64 bytes from 24.155.121.224: icmp_seq=15 ttl=61 time=177 ms
64 bytes from 24.155.121.224: icmp_seq=16 ttl=61 time=195 ms
64 bytes from 24.155.121.224: icmp_seq=17 ttl=61 time=143 ms
64 bytes from 24.155.121.224: icmp_seq=18 ttl=61 time=112 ms
64 bytes from 24.155.121.224: icmp_seq=19 ttl=61 time=105 ms
64 bytes from 24.155.121.224: icmp_seq=20 ttl=61 time=139 ms
--- 24.155.121.224 ping statistics ---
20 packets transmitted, 20 received, 0% packet loss, time 18998ms
rtt min/avg/max/mdev = 86.755/138.720/207.909/31.463 ms
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Grande Communications
