Review by Aleck79 
UPDATED: 1.1 years ago
member for 5.3 years, 1796 visits, last login: a few hours ago
 San Marcos,Hays,TX
 $39 per month
 about 7 days
 "Decent price, straightforward billing, easy install on a Saturday morning"
 "Speed fluctuates wildly, no self-install option, regularly loses connection until the modem is reset"
 "mediocre at best"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Services:
Value for money:
(ratings match consensus)
|
Called up Grande Communications and asked for the details on getting their 7.0mbit internet installed. I had their Basic TV service that came standard with my apartment, so they let me just add on the internet service for $39.95 plus sales tax. Unfortunately there was no "self-install" option and they charged me $25 for an installer to come out and give me the cable modem and call into the office to get it working. This took 10 minutes tops.
Initially it was running pretty decent, was getting about 8.0mbit downstream and 430kbit upstream which i thought was awesome but knew it wouldn't last. The speed is not reliable at all, it would randomly reduce to 2mbit in the "prime-time" hours. Although it is a reduction in speed it didn't really bother me because it was still usable until the modem started going out.
It seems like every night about 4AM to 6AM the modem would go out and would not let me back online until I reset the cable modem. This is very frustrating. It seems like almost every night it is doing this and since I like to idle on IRC I know exactly when this happens.
Overall, I guess its decent for its price, if your willing to live with the shortcomings. Since this was my only choice, Time Warner is available locally, but since I live in an apartment that is wired for Grande I can't get it. Definitely do not order this if you need a reliable connection.
Followup comments: | Forums » comments on review of Grande Communications |
|
Grande Communications
listen