republican-creole
Search:  

 
theme to black backgroundlet page decide theme
HomeFind ServiceReviewsJob BoardISP NewsFAQsForumsToolsDatabaseAbout 






how-to block ads



Member review of Grande Communications


News tagged to this company
more information on the company
Ad-hoc Grande Communications Forum
Cable providers forum

Reviews:
read 44 reviews (19 positive) (12 negative)
If you wish to review this company, email reviews@dslreports.com
login for new review notification feature
Six Month Rating Unavailable
More reviews are required before ratings can be averaged

$49 per month avg ($30 to $78)

Speed test results
Review by salisalaam See Profile
UPDATED: 1.1 years ago
member for 1.3 years, 26 visits, last login: 128 days ago


Richardson,Dallas,TX
$29 per month
"They at least have DSL. Ok service."
"Not offered faster speeds at my apt complex."
"If you are in an apt complex you are stuck with 1.5MB DSL speed when Fiber is being planted all around you."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    I am in an apt complex serviced by Grande Communications. They initially charged me around $50/mo for DSL service. Shortly there after they changed their rates to a lesser amount but did not change my rate. They continued to charge me $50/mo when the service was now around $25/mo. I only found out be calling and complaining that I was not getting the 1.5MB download speed I was promised. They reduced my rate going forwarrd but they didn't prorate anything.

    In the neighboring complexes and towns fiber is being laid for verizon FIOS. I called plenty of times to find out if Grande would lay fiber and their operators are told to tell us it's about 6 months away. Guess what I will say next.

    I don't have any complaints for service. I think they are pretty good except those times when I can't explain why my connection feels slows to a halt. ** I just went back to edit and add this line... I HAVE NO CONNECTION NOW AT MY APT. I dont know why. ** I've since had them send me two modems and I even tried buying my own. In the end I am back to their modem and I cycle the modem every few days to survive. Oh and by the way. When they come to "Fix" your connection they will most likely blame the modem and they will charge you $75 for it.

    Finally, where I live you cannot get higher than 1.5MB/s. BUT look at this lil marketing gem (see pic or follow link). I hope they read dslreports and follow up and correct.

    »www.grandecom.com/get_service/services.php

    I could do without the empty promise of faster speeds. I have only 1.5 which is not solid but good when it is working. I would at least like to go up to 6MB down. I like the online payment system.

    **

    Second day in a row after putting in a service call to check my service. They apologized for not sending a tech yesterday... Today I dont know what the excuse is... I'm not calling back. I don't care anymore. I do not like Grande Communications.

    Attachments:
    Click for full size
    Click for full size


    Followup comments:
    Forums » comments on review of Grande Communications

Friday, 05-Dec 10:29:24 Terms of Use | Privacy Policy | Hosting by www.nac.net - DSL,Hosting & Co-lo | feedback | contact
over 9 years online! © 1999-2008 dslreports.com.republican-creole