 Review by husky55 
UPDATED: 1.4 years ago
member for 3.7 years, 509 visits, last login: 2 days ago
 Madison,New Haven,CT
 $24 per month (12 month contract)
 about 5 days
 AT&T
 "stable and reilable"
 "messed up my profile so I was not getting PRO speed, 3Mbps download"
 "It was really difficult to get ATT to admit to the mistake."
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I subscribed to the Pro package, 3000 kbps download speed. I got about 2400 kbps at the beginning so with overhead it's was normal.
But suddenly, my speed dropped to 1400 kbps. After posting in the AT&T Forum here, I was advised that my profile was corrupted.
After hours on the phone and tests, I was finally connected with a Jim in AT&T St. Louis, MO. He corrected my profile and I was up again at 2400 kbps.
This experience really shocked me about the inefficiency of AT&T support group as a whole. There should be a simple test of what the speed was at their end.
But I will continue to support ATT-SBC since I have a lot of good friends who work there. Financially, ATT local, LD and internet pricing is really higher than Comcast HSI and VOIP phone. I already am paying over $100/mo for HD cable, so enough for Comcast.
Followup comments:  dslbug
join:2007-07-16
Alhambra, CA | Same Issue I seem to have the same speed drop problem. Going to call them soon, but based on the experiences of other with Customer support, it'll be a long day. | |
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tch0rt
@snet.net | metoo! i'm having the same issue, my 6mb connection is running at 1.4 suddenly. anyone have any luck in finding a quick and straightforward way to get this resolved? | |
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