Review by alexintexas 
UPDATED: 73 days ago
member for 5.9 years, 448 visits, last login: 4 days ago
 San Antonio,Bexar,TX
 $34 per month (12 month contract)
 about 10 days
 Southwestern Bell
 "when it worked it worked good"
 "extreame lack of customer support/service, dsl tech support needs alot of work, dsl tech support rude/cuss out customer"
 "stay away from it if you know you have ongoing pots problems will = DSL problems and heartache"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
Before anyone flames me to death......
i had this service once for 1.5 years and switched to cable due to there lack of reliability, and support. threw out the whole time i had service with them on this period my service was allways having issues
i dared giving then sbc another chance and got dsl again, the service worked excellent for the first 5 monhs, and well the next 2 months where ever the worst, service, support, i broke my contract when a outsourced dsl tech insulted me and went as far as to cuss me out.
Pre Sales information: Was ok up untill they started to push unwanted product
onto you.
Install Co-ordination: excellent, install date was active and on before due date.
Connection reliability: was a toss up, and something then sbc, could not or would not resolve.
Tech Support: horrid horrid horrid outsourced tech support THE WORST i have yet to experiance. i had a DSL tech cuss me out because he was right and i was not. on other occasions the tech support are clueless, hard to understand, rude, unwilling to work with the customer,,did i mention rude???
Services: again when it worked it was great, but help you if you have problems on your line.
Value for money: i cant see haveing cheap DSL and connection reliability issues toppled with horrid support = any value of money,,,i want a service that works when i need it to work, and a support staff the can resolve problems, when it is not, to not insult a customer and further cussing them out. no amount of cheap is worth this so no value here.
again to anyone who is considering getting DSL, if you have or know you have pots problems GET ANY OF those problems RESOLVED before getting DSL
update
9-22-08
nothing new to add as i have vowed never to get service from this company even if given for free!!!!
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