 Review by ddeisz 
UPDATED: 1.1 years ago
member for 6.5 years, 1111 visits, last login: a few minutes ago
 Batavia,Kane,IL
 $34 per month
 about 4 days
 Ameritech
 "cheap"
 "DNS stinks - billing is easily messed up"
 "fine for now"
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Over three years into DSL at my current location and I have no real complaints. Billing is easily confused with any changes to the account. Also, DNS stinks, so I set up my own DNS server and everything works fine. Now on Expert or whatever they call 6M/768k these days.
----------- ORIGINAL REVIEW BELOW----------------.
One week ago today we moved to a new house, with a new phone number. When we ordered POTS, the SBC rep told us that we could not order DSL until the phone service was connected. I was a little concerned that I would not be able to get DSL from SBC but then found out one of our neighbors in the new subdivision had SBC DSL.
After the POTS was installed on Wednesday, May 19, I immediately called SBC to order DSL. The initial rep asked if we were sure the number we gave them was an SBC number. After a couple transfers, we spoke to a very helpful guy that said he would get the order through and to give him until Friday.
On Friday, he called back to verify the order information. The following Tuesday, May 25, I received the new modem (5100b) and filters, and today, May 27, the DSL was activated. 5 days early and 2,511 down/296 up on the 3MB package without any tweaking on a static IP.
Special thanks to John on phone support for walking me through the merge of my previous DSL turned dial-up turned DSL again account.
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