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Member review of Etheric Networks


more information on the company
Ad-hoc Etheric Networks Forum
Wireless ISP users forum

Reviews:
read 68 reviews (44 positive) (10 negative)
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Six Month Rating Unavailable
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$180 per month avg ($180 to $180)

Speed test results
Review by tcraig See Profile
Posted: 170 days ago
member for 260 days, 16 visits, last login: 9 days ago


Los Gatos,Santa Cruz,CA
Business customer
$139 per month
"They sure talk a good game"
"Had service for 4 years, clost to 5 and it has NEVER been stable..."
"Do not go with this company... Customer Service is terrible, techs have limited knowledge"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

    Worst ISP ever... Do not listen to these positive comments. Almost had the service 5 years and it is terrible 80% of the time.

    Followup comments:
    view ALL 3 comments
    aligzanduh
    Premium
    join:2003-02-04
    Mountain View, CA

    Service to this customer is good - but customer uses huge bw

    This customer has a 1 megabit service contract and is consistently utilizing 5-10 megabits:
    created megabits upload megabits down qual sig noise Packet Loss
    6/11/09 7:58 AM 25.317 33.405 100 -64 -95 0
    6/11/09 7:57 AM 25.19 33.004 100 -65 -96 0
    6/11/09 7:46 AM 25.081 34.954 100 -65 -96 0
    6/11/09 7:45 AM 25.63 34.117 100 -65 -95 0
    6/11/09 6:33 AM 25.446 34.126 100 -64 -94 0
    6/11/09 6:32 AM 25.838 33.99 100 -62 -95 0
    6/11/09 6:22 AM 25.186 34.514 99 -65 -95 0
    6/11/09 6:21 AM 25.308 34.346 100 -62 -95 0
    6/11/09 2:34 AM 22.131 32.285 100 -65 -96 0
    6/11/09 2:33 AM 21.328 33.256 100 -63 -96 0
    6/11/09 2:23 AM 23.816 32.634 100 -64 -96 0
    6/11/09 2:22 AM 23.438 32.685 100 -64 -96 0
    6/10/09 5:59 PM 26.206 32.265 100 -67 -97 0
    6/10/09 5:58 PM 26.45 34.155 100 -67 -96 0
    6/10/09 5:48 PM 25.845 32.444 100 -66 -97 0
    6/10/09 5:47 PM 25.436 33.152 100 -67 -97 0
    6/10/09 7:59 AM 26.098 35.024 100 -65 -95 0
    6/10/09 7:58 AM 25.53 34.258 100 -67 -96 0
    6/10/09 7:48 AM 25.847 25.114 100 -67 -95 0
    6/10/09 7:47 AM 25.971 34.573 99 -66 -96 0
    6/10/09 6:36 AM 25.919 34.389 100 -65 -96 0
    permalink · 2009-06-11 19:55:08 · Print · Reply to this
    tcraig

    join:2009-03-07
    ·Etheric Networks

    Re: Service to this customer is good - but customer uses huge bw

    My usage is no different than the average internet user.
    Latest interent speed tests.
    Speed Test #73090772 by dslreports.com
    Run: 2009-06-11 22:47:08 EST
    Download: 2381 (Kbps)
    Upload: 69 (Kbps)
    In kilobytes per second: 290.6 down 8.4 up
    Tested by server: 55 java
    User: 1627060 @ dslreports.com
    User's DNS: etheric.net

    no router connected, usages is very very low
    permalink · 2009-06-11 22:51:14 · Reply to this
    aligzanduh
    Premium
    join:2003-02-04
    Mountain View, CA

    Re: Service to this customer is good - but customer uses huge bw

    Click for full size
    Utilization
    Click for full size
    From Tower To Google.com
    Click for full size
    From Tower to Customer Location
    First of all let me say if the customer thinks our customer service is bad - he is right. He is the customer. We must examine how to improve our service to him.

    In this case - I went back and looked at a sample period for traffic load:

    Here were the average network loads:

    Hour 1: Average 0.8 megabits per second
    Hour 3: Average 5.25 megabits per second
    Hour 5: Average 8.64 megabits per second
    Hour 7: Average 3.57 megabits per second
    Hour 9,11,13: Average 1.5 megabits per second
    Hour 15: Average 6.34 megabits per second

    This amounts to over 1000 gigabytes of data a month.

    With the previous rate plan we imposed on this radio, the subscriber would have experienced severe latency during 3 of 8 samples.

    We buy bandwidth at Equinix from many tier 1 providers, but it does have a cost.

    I do believe this subscriber must have been poorly served - but at the same time I have told him for all these years - he is way over our typical guiidelines for Residential Silver service which has been 100 to 200 gigabytes a month.

    This subscriber does not believe there is heavy use - and that is apparently my failure - in not resolving this issue.

    Nonetheless my repeated warnings have been ignored, causing our staff to scratch their heads when this subscriber calls in - because there are no defects on his circuit in our monitoring tools.

    I will be happy to post additional information to back this assertion up.

    We are often flexible with heavy users, but if they want to draw big resources some additional monthly service charge is necessary in order for us not to lose money.
    permalink · 2009-06-16 04:00:14 · Print · Reply to this
    Forums » comments on review of Etheric Networks






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