 Review by Dewi 
Posted: 2 years ago
member for 8.1 years, 2562 visits, last login: 6 days ago
 united kingd
 $50 per month (18 month contract)
 about 14 days
 "Free hub/wireless router"
 "Slow on peak times, charge you for support, long hold times, hub phone crashes"
 "Not very worthwhile"
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I've had BT for about 2 months. After spending hours upon hours on hold, I finally managed to get them to fix a fault at the exchange. I found out they had been charging me for the call. They refuse to remove the charges.
The speed is good in the day: 6.5 Mbs, but dribbles into complete oblivion on weekends and evenings. Not even > 1MB. Hold times to BT are fantasically long. 1 hour+ and all the time you are being charged.
Ping times are pretty solid. There is a free wireless hub, and BT talk phone. The phone just constantly crashes and has become nothing more than an ornament.
Terrible service. Not even mediocre and adequate. And to cap it off, Ofcom does not deal with individual disputes.
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BT Broadband
