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Review by ednj 
UPDATED: 193 days ago
member for 7.4 years, 812 visits, last login: 33 days ago
 Hillsborough,Somerset,NJ
 $118 per month
 "Usually fast (9 Mbps) downstream and (1 Mbps) upstream"
 "Cost is high"
 "It's the only game in town"
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I've been a customer for years, since the took over from RCN. Overall, they provide a reliable cablemodem service and good digital cable TV. Their digital phone is overpriced so I don't use it. My main complaint is their cost is too high relative to Verizon, but I have no choice here in Hillsborough as we are in Embarq territory and Embarq doesn't provide anything like FIOS. The only option is satellite, but they don't offer a high speed Internet comparable to the cable company, so that is out. If Verizon came to town with FIOS, I would drop Patriot Media in a hearbeat, but alas, that's not likely.
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As of December 4, 2005, Patriot Media has improved their service so that downloads average 6 Mbps and uploads average 760 kbps. I no longer have the service outages nor the long latencies that occured in the past. I am now using Vonage over Patriot Media's cablemodem service and I have cut my cord with my telco provider. So far, no problems with either the cablemodem service nor the Vonage service. I am pleased with the service, but the costs are still high.
Followup comments:  Shattered23
join:2006-02-23
Gillette, NJ
| great service tech support is decent Patriot Media's internet service is great. They recently just announced that they are upgrading their internet service on March 1st. Download speeds boosted from up to 6Mbps to up to 7Mbps (10Mbps to 12Mbps for higher-level service) and Upload speeds improved from 768K to 1Mbps!
I do ocassionally have issues with accessing my website at certain times especially my web hosts website. I've contacted support about the issue and the guy sat there on the phone saying "uh umm" over and over again and then he said "what does this have to do with us" so I explained to him that they are our ISP and that no one else is having issues connecting to my site or my web hosts site and that it has to be them. The tech continued to say "uh ummm" over and over again. I even asked him to recache the DNS Servers and he says "uh ummm I don't have access to that". Generally their tech support is usually pretty good but not top notch like other companies tech support may be. But they do try their best to help you out. That one time was my one and only bad experience but other than that they've been great. I originally meant to post this to this review but posted it to an older one by accident. So if you see another one thats similar to this just ignore it as I went back to my email from Patriot Media and it said as of March 1st. | |
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