Review by Multitasking 
UPDATED: 78 days ago
member for 78 days, 3 visits, last login: 52 days ago
 Lasalle,QC
 $200 per month (36 month contract)
 about 45 days
 Bell Canada
 "Sales Rep"
 "Very bad commercial ethic when things get complicated"
 "The Good, The BAD and the UGLY."
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
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The Good
Good product, especially the MxDSL. For around 200$ a month, you get a DSL 6m x 3.2m (theoric, more 6m x 2.2m real speed) with 4 dryloop lines.
The BAD
If you choose any DSL product, be aware of Bell tech guy who install the lines and don't test them. This might get you into hell, on either sides (B2B2C or Bell).
The UGLY
If you got some financial difficulties, or your accounting clerk was on vacation and missed one or two payments, be aware : you're running for troubles, i mean real deep troubles. Their policies are on the limits of being legal, they're not afraid of taking an enterprise in hostage by cutting any services without any notice, even after you take arrangments with them. They seems not talking to each other inside the building, so once you make any arrangments with the accounting peoples, they don't advise the other departments, so the services will be cut anyway. They usually do this on fridays, so you cannot reach anybody until the monday morning ! I don't mean not to pay your providers, you HAVE to, but sometimes money don't show up at the right time or other issues can arise, and a little letter of phone call to the owner CAN do the difference.
Their only invoicing mechanism is by emails. Paper invoices don't exist with B2B2C, so as phone calls to advice anyone in you company of any commercial issues that might lead to service disruption...
Conclusions :
When problems arise, you see the real nature of your providers. Sometimes dealing with smaller providers doesn't mean they will listen, and they will probably will have less flexibility than the bigger ones, especially this provider. I'm not the only one who had troubles, lot of my customers also had their own administrative adventure with them, and I'm taking them out of B2B2C one by one...
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B2B2C High-Speed Internet
