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Member review of AT&T DSL Service


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Reviews:
read 549 reviews (279 positive) (114 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$41 per month avg ($15 to $99)

3 year trend
Review by dleehend See Profile
UPDATED: 1.6 years ago
member for 7.7 years, 4486 visits, last login: a few hours ago


Jasper,Jasper,TX
$25 per month
AT&T
"available"
"only 1.5m down in this area"
"gets the job done"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    I have been using att dsl for several years now. I am finally getting the 1.5 meg down that I have been paying for all this time.

    If I try to change my service I will be disconnected because I am "too far from the CO' to qualify for dsl. I got service when the qualifying distance was much greater than it is now.

    I keep hearing that the equipment is here for upgrading/expanding the system, but it is not being installed. AT&T's local supervisors are not interested in upgrading anything unless they are forced.

    I would gladly pay for elite service, but it does not seem as if it will ever be available.

    I use att because it is the best of the three terrible options available here. Cable has an overloaded system with 1.5 meg down and a 10 gig cap per month. There is a wireless option but install cost is very high, and they do not like someone using it as an always on connection.

    I will stay with AT&T as long as it works or until something better comes along, or I move.

    I do get nationwide wireless hotspot access for just $1.99/month.

    [Update]

    Not much has changed except the price went up this past month. I am still getting the 1.5 I have been paying for since 2002. The local dsl tech keeps telling me an upgrade is just a few months away, but he has said that for two years now. :-( When/if they upgrade the speeds I will be moving to a higher tier.

    Cable is still the same slow capped service it has been here for about 6 years and the wireless option requires too much up front. I spent upfront money for a satellite system once, I do not intend to do that again, it was slow.

    Followup comments:
    view 1 comment

    Jim C

    @snet.net

    Coverage Area Terrible

    The coverage area offered by AT&T is terrible. I too have been told that there will be an upgrade and that has been 7 years. The customer service knowledge of what the plans are is terrible. No one at AT&T cares if you are outside the large city. The sad part is that AT&T is just the best of the bad choices.
    AT&T DOES NOT CARE FOR YOU OR YOUR INTERESTS!
    permalink · 2008-04-12 00:06:46 · Reply to this
    Forums » comments on review of AT&T DSL Service

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