Review by Ravage_D 
UPDATED: 165 days ago
member for 6.6 years, 297 visits, last login: a few hours ago
 Kingston,ON
 $75 per month (12 month contract)
 about 10 days
 Bell Canada
 "Fantastic Speed -- Unthrottled and Unlimited Download"
 "Having to deal with Bell to hook up the last mile"
 "Great option if you can get on their triple bundle -- They own their own DSLAMS"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I'm in Downtown Kingston Ontario and I just moved to a new apartment. I had been with Cogeco for 3 years but they are capped and throttled so I decided to look and see what is available in the region.
Primus owns their own DSLAMs in Kingston and the central office is happily located less than a kilometre to my house.
I ordered their triple bundle pack which gives me a home phone, all the features, Canadian long distance and 7000/800 ADSL. This is the fastest DSL available in Kingston.
I ordered it at the end of April (on the 26th I believe) (I moved into the new house on May 1st) and the box arrived May 3rd with the modem.
They contacted me with the technician date on the 29th of April, it was set for the 7th of May.
The 7th of May comes around and the Bell technician only put the line as far as the demarc in the basement of my multi-unit dwelling because he's not able to get it to the apartment as the lines are dead.
I call up Primus and they see what happened, I was assigned my own service rep who gave me his cell phone number and always followed up when he said it would. Apprently he was told that Bell said the lines in the house were too old and the entire place needed to be re-wired and they were trying to work it out with my landlord. Primus said Bell was going to take care of it, but apprently Bell never got in contact with my landlord.
After being sick of waiting, I just called a 3rd party Bell technician who was retired and he came by then fixed the line running from the basement to my unit (along the outside as i live in a heritage building). Once it was fixed and up and running...BINGO! I'm getting the speeds I pay for and the phone is working great.
So far so good! I'm extremely happy. I have unlimited download and unthrottled/unmolested connection. The headache with getting the house's wiring is not Primus's fault and I feel they did everything they could have on their end to get things up and running.
Now that i have it, I can't wait to use it! It's only been a few hours so i'll have to follow it up. But...preliminary tests show I'm getting FULL speed and during peak hours I'm able to connect to a linux tracker and download a torrent while maxing out my connection (I got around 840KB/s)
Primus has been helpful whenever I called them, the tech that they assigned to me was extremely frank with the whole situation and completely honest. Things have gone well so far. I'm very happy at the moment 
Just to SUM UP:
I'm on the Primus Triple Value Bundle. The base price is $64.95/month for the first year, then goes up to $75/year afterwards. With tax it works out to $75/month for the first year.
I get:
Home Phone
18 Calling Features (This is the call display, call block etc..etc..)
7Mbps DSL
Unlimited Long distance in Canada/US
Best of all, the internet is Unlimited and Unthrottled! An EXTREME rarity in Canada.
Followup comments: | Forums » comments on review of Primus Telecommunications Canada Inc. |
|
Primus Telecommunications Canada Inc.
·