Review by revmyo 
UPDATED: 199 days ago
member for 6.9 years, 73 visits, last login: 199 days ago
 San Francisco,San Francisco,CA
 $30 per month
 about 5 days
 "Smooth phone order, skilled installer, easy changeover from Comcast"
 "Upload speed as promised, but much less than Comcast"
 "So far very good."
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We decided to bail on Comcast, which we had been using for several months essentially without incident, because the monthly charge was due to double (!) in the next couple of months. Also, we wanted to try a service with a less massive, looming, sinister, corporate shadow.
We opted for the "High Speed 10" internet service, with a guaranteed charge of $29.95 for 12 months, with no additional services such as telephone or cable TV. We elected to provide our own cable modem (from Zoom). Placing the order by phone was simple and quick. We selected a day five days out, and the installer arrived within the indicated time frame.
The installation process involved stringing a new cable from the utility pole across the street. The installer, a personable fellow named Albert, managed the job skillfully, including maneuvering an enormous telescoping ladder, meanwhile fielding a request from the neighbors to get his truck out of their driveway. Once the cable was strung, the connection to the house took about ten minutes, and the new modem was provisioned by the CO, connected to the house network, and was running smoothly within another ten minutes or so. Total installation time was about 1 1/2 hours, most of that devoted to stringing the cable.
Altogether the process was quite satisfactory. It's too soon to say much about reliability, but I believe there's reason for optimism. I did notice that the speed test showed a download speed (about 10-11 Mbps) comparable to Comcast, but the upload speed (about 1.5 Mbps) was perhaps less than half of what Comcast provided, at least on a good day. We consider that a reasonably small price to pay for getting out of Comcast's clutches.
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Astound Broadband
