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Member review of Insight Communications


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Reviews:
read 345 reviews (204 positive) (63 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$103 per month avg ($34 to $200)

Speed test results 3 year trend
Review by dualsub2006 See Profile
UPDATED: 1.9 years ago
member for 2.3 years, 511 visits, last login: 4 days ago


Newport,Campbell,KY
$40 per month
about 1 days
"The speed."
"Don't see one yet"
"Stupid for not switching sooner"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    My Other Reviews·Vonage
    I have had Zoomtown from Cincinnati Bell for years and years. 2001 rings a bell but I just don't remember. I am WAY far away from their CO so my speed has been stuck at 1.5 for the entire time that I have had it. No outages or anything, but dog slow when we have 3 or 4 computers on the Internet at once.

    I would have switched sooner but I just assumed that Insight wouldn't give me just Internet. I have DirecTV and won't switch because of the Sunday Ticket thing that they have. CinBell really yanked me wrong Monday. Yesterday (7/17/07) on the way to work I simply called Insight and asked. The lady simply said "sure, we'll take your money".

    Very nice young man came today and put her in. To go from 1.5 to 8+ is simply amazing. I gave CinBell the same amount of money and was really treated like crap when I called to try to make things any better. They didn't treat me like crap today when I called to cancel two phone lines and Zoomtown.

    Insight works very well in my area. I know this from my neighbors. Now I see for myself that the grass really is greener on the other side. The speed thing is being worked on to get me up to 10 but even if they can't move it from 8 I am thrilled to be getting what I am. Insight will have me for a very long time at this rate.

    UPDATE 7/21/07 Insight has identified a signal issue that is keeping me down around 8 on the download speed. They really want to come and check it out but because of my schedule I can't do it for another week or maybe two. There is another + for them over CinBell. I complained about my signal for 4 years and never did they send someone out here to "check this out".

    I am a skeptic of the cable company, but they have not only said all of the right things to me at this point they have also backed them up. I have gotten great service from Time Warner at my business and now am getting great service from Insight.

    UPDATE 8/13/07 I STILL have not gotten around to calling about the slightly slow speeds on my service. The 8+ that I am getting has been ROCK solid for a month now. I have no complaints at all and even though I am not going to drop DirecTV I may add their digital cable for my kids to have in their rooms. A bit of a reward if you will for such great service. NO, I do not work for Insight. I don't even know anyone who does.

    UPDATE 9/5/07 Nearly 2 months in and still not a single issue. Though I never called to schedule someone to come and look at my speed issue I am now at 9.5+ and during prime time I get 7+. My Vonage service works perfectly on Insight BB and I couldn't be happier.

    UPDATE 11/20/07 4 months and not a single issue at all. Service has been as rock solid for me as Zoomtown was. Speeds are now stable at all times of the day or night at 10.3 Mbps down and about 950kbps up. Happy I switched and wouldn't think of going anywhere else.

    Followup comments:
    view 1 comment
    davet

    join:2001-05-19
    Louisville, KY

    I hope it stayts that way...

    for you.

    I'm having nothing but problems and have to wait 11 days for a service call. God help you if you problems because Insight won't.
    permalink · 2007-09-13 20:17:48 · Reply to this
    Forums » comments on review of Insight Communications

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