 Review by dmeyer 
Posted: 1.7 years ago
member for 6.1 years, 239 visits, last login: 20 days ago
 Bloomington,Monroe,IN
 $30 per month
 about 1 days
 "10/1 speeds, Price, Friendly 24/7 customer service"
 "ATLANTA Internet peering, Crippled cable boxes"
 "Best speed for the money"
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Insight now sells 10mbps/1mbps cable modem service in Bloomington. If you already have cable TV you get the service for $30/mo. I had the high speed Internet service up and running the same night I called to order service, just by calling technical support and giving them my modem's MAC address. A technician/contractor came out 2 days later to install my HD DVR box, so Insight runs the average installation time.
I have Insight Digital 2.0 plus the HD Pack and HD DVR. The channel lineup is very extensive and I am impressed with the HD and on-demand offerings, although they don't carry INHD(2) here, which are two of the better HD channels out there. Instead they have MHD (Music HD) which is just concerts and MTV junk primarily...
I sometimes get file downloads in the 10mbps range, but only briefly... it is hard to sustain a speed that high, especially since I live in an apartment complex of primarily students. But I do see my download meter spike to 10mbps on sites that can push that much throughput.
I want to personally thank Insight for giving its customers 1mbps upstream, since most other cable companies even in large cities are very strict and are stuck on 1998's 384kbps upstream. I can usually sustain 1mbps uploads, and if I'm lucky I can send large files to friends and stream my webcam and talk on my Vonage phone all at the same time without a significant impact on my call quality.
Speed tests have averaged in the 5-7mbps range downstream/700-800kbps upstream.
It is an additional fee to lease or buy a cable modem if you don't already. My suggestion is that you buy your own SB5120 for $20 after rebate at CompUSA or Best Buy - you can find these deals often, just by giving my MAC address to technical support I had my modem up and running within 2 hours of ordering service.
One complaint I have is that Insight has weird asymmetric routing. It seems outbound traffic is carried through Level3 and Sprint in Atlanta, and incoming traffic comes in through Cleveland. This might be the reason for the high latency to west coast servers.
Another complaint is that the HD cable boxes are crippled so you cannot add external storage thru the SATA/1394 ports. I ONLY record HD programming, and within 1 week of getting my box, the hard drive was at capacity. It would be nice if Insight un-crippled their cable boxes so customers could add external storage.
That's all for now.
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