Review by TBC1 
UPDATED: 1.8 years ago
member for 6.2 years, 1160 visits, last login: a few hours ago
 Ft Mitchell,Kenton,KY
 $35 per month
 about 2 days
 "Really Nice Download Speeds!"
 "What bad points, where are they :-) ?"
 "Zoomtown's DSL is in REAL trouble, unless they changed their speeds bigtime!."
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(ratings match consensus)
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Updated 11/16/2006
Well, beginning Nov. 1st, 2006, Insight gave a free speed upgrade from (what was) my basic tier service of 4000kbps DL/350kbps UL to 10000kbps DL/1000kbps DL, this is real sweet. Apparently, I got this upgrade on Oct 31, 2006, and was 'officially' informed by mail nearly two weeks later on Nov. 13. The download and uploads have been very consistent, with downloads (typically) slowing down during peak hours, but not that much, nor that often. I now average around 9700/940, and I cannot tell you how awesome this is and how comparable Insight's internet service is to some of the fastest in the U.S. now.
Updated 11/25/05
Well, for the past two weeks, the speeds have been consistent from night and day, and I am still getting faster than advertised speeds. Depending on the 30 or so test sites I have used lately, I would say I average about 5500/350. Nice considering I am supposed to get 4000/350. If I go to a good website to download a sizable file (like a 12 meg file from Microsoft), I average downloading around 650-700/KBS. But for the most part, I average downloading files at about 550/KBS.
Updated 11/9/2005:
Well since my first review, they changed the upload speed back to 350kbps (up from 125), and that was done around 9 months ago or so. On October 4, 2005 (in which we were notified a few weeks beforehand), they stated they would be reworking the lines on that evening, and that the service wold be down from midnight until 4AM. Well, after that, my download speeds have increased nearly 40% as I am averaging between 5000 - 5500kbps. The upload speeds are still good at just around 350kbps. There was no price increase.
I have noticed though, that during peak hours the DL speeds drop considerably, to around (sometimes) 2000kbps, which this wasn't a problem before this recent fix. Overall, I won't complain, since most of my browsing and downloading is done in the wee hours of the morning through early afternoon.
(Original review, March, 2004)
When I first got this service back in Oct '"99" (then was @Home, then Insightbb), I had real fast speeds until AT&T took over the backbone in Feb 2003. I averaged around 4000-5000kbps Down, and 3-400up until AT&T took over in 2003. I then still got at least their rating of 3000/350, until Insight changed the upload down to 128, which I thought was not cool. For a time during Feb 2004, thru mid March 2004, the DL speeds dropped off, on average, around 500kbps to 2500-2700 kbps down. I complained, and they were receptive. Now, since there was a change, I am averaging 3500/250, which is nice.
For that short time before they fixed the DL/UL sppeds, I was thinking of getting Zoomtown, since they raised their rates to 3000/768, and it is cheaper. But my next door neighbor has that, and the best he can get is around an average of 2300/600. Tho I love that upload speed, I don't do any gaming, or anything that requires me to have that need, but I need the DL speed. So I will stick with Insight for now. Tech support in this area has generally been OK. Now, since Cinergy announced they are coming out with a broadband service over the electric lines (Current Communications »www.currentgroup.com/) I may see what that is like. I have read where the DL/UL speeds can be 6000/800, which would be sweet for the price range they will offer, supposedly in the $29-39 range for tiered service.
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