 Review by ptrowski 
UPDATED: 271 days ago
member for 4.6 years, 2454 visits, last login: a few hours ago
 Putnam,Windham,CT
 $70 per month
 "Good selection for small company, techs in the forum are great."
 "A bit pricey but worth it."
 "Fastest around, the techs really busted their asses to help the customers.."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
2/21/09
Things seem to have finally settled down and the speeds on average are where they should be.
2/2/09
Well, things were ok for awhile, but I am still getting wildly varying speeds at night. A test a few minutes ago had me at under 2mb download on a 10 mb line. There was a delay in splitting the downstream in my area so hopefully it will be done soon.
1/23/09
Looks like the guys got everything fixed. Speeds are back up to where they should be. They are going to split the downstream in my area, so that should help a bit also.
1/12/09-
Speeds are still tanking it at night as they are having a major issue on the CT system. Speeds go below 2 MB often and sometimes are below 1 MB. It is not scheduled to be fixed for at least another week. Granted the guys in the Metrocast forum are working hard to get it done, but it has been 9 days so far, and it will be more than a week from today until it is fixed.
Not good....
1/6/09-
I bumped up the tech support rating.
Tech came out today, was early in the 8-5 window given. Immediately he saw the signal issues and called to have a line tech come out.
1/3/09-
Speeds at night are around 1/5 of my 10 mb connection. My call to tech support last night was "I guess I could have someone come out but they most likely won't find anything". Not very supportive for $70/month just for the internet connection. You can see some of the issues here.
»Issues tonight?
1/2/09-
Well the speeds are good while they last. I have noticed at night my speeds are tanking it down to about 1/3 what they should be, of course after I called to disconnect my DSL service. I hope they can get things working better....
12/31/08-
Speed bumps came a bit early, I am getting 10/1 now!
I have used them previously, and wanted more speed than AT&T can provide. I used the same modem as before, and the install was pretty easy. I got their Gamer 6/1 speed. Not bad, low pings. The good thing is that January 1 the speeds will be bumped to 10/1.
Followup comments:  
AF333
@nh.gov
| Metrocast Is PAINFULLY Slow Lately I am a New Hampshire customer at my residence who has also been experiencing a major shortage in bandwidth.
I talked to tech support and we did many a trace route and it appears that the problem is beyond Metrocast's immediate control. The top suspects are Road Runner and Verizion. A few of their routers appear to be overloaded and not reporting.
I am getting 200-800kbps downstream from 6pm to midnight which is really disappointing for $70 a month. (par 10m/1m)  | |
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tenpin784
I Went To The Dark Side?
join:2001-03-30
New Durham, NH | Re: Metrocast Is PAINFULLY Slow Lately Hey guys, if you register, you can post over in the MetroCast forum and we can try and help you out!
»Metrocast Communications | |
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Barrio
@metrocast.net | Metrocast Still slow for you ? I am a metrocast user also and it has been very slow lately, i cant view any streaming videos online | |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs: | Re: Metrocast During the day it has been good, but at night is when the issues appear. It looks like they are starting to work on it so hopefully it will be back to normal soon. | |
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barrio84
@metrocast.net | Re: Metrocast Where are you from ? is this effecting everyone? | |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs: | Re: Metrocast I am in NE Connecticut. | |
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lesiena
@metrocast.net
|  digital/HD
my choice was to not include "DVR" receiver(the one you can record) with just the regular HD receiver i was saving $5 month.
that unit lasted 1 week. went to metrocast to replace unit, 2nd unit lasted 3 days; a company tech came to my home to check my cable/wiring/box. he replaced the box with a "DVR" unit. this one lasted 3 weeks. the tech and the receptionist both told me that the company had "system" problems and that this was causing the units to ZAP out.
so today i am driving once more to the company to replace the unit AGAIN.
All at a cost of 120.00 month(including ISP) as for their internet service, i download at 6800 kbps and upload at 484 kbps. i have no complaint there at all!!!. let's see how they do with this cable box issue! METROCAST is the provider | |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs: | Re: Waiting to see Hi veloct,
So far so good. The work they did Thursday night really seemed to correct the problems. I will post some more tests this evening. | |
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veloct
Premium
join:2003-01-21
Moosup, CT | Re: Waiting to see How has it been going lately ptrowski? Does it look like the issues are resolved? | |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs: | Re: Waiting to see The past few nights things have been good, no issues. For now I am satisfied. | |
|
Morty552
@vista-express.com
| Metrocast.... I've been having trouble with Metrocast since I switched to them. If I had any other option I would switch providers, tho I must admit DIAL-UP is starting to look good speed wise compared with them. 70 bucks a month for garbage unreliable internet service with download speeds in the 200kbps area when it should be 10mb. Real top-notch ISP and all customer support does is insist you need to restart your modem, like that ever helps. I wouldn't recommend this company to anyone EVER. | |
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