Review by Ephyu 
UPDATED: 32 days ago
member for 3.3 years, 64 visits, last login: a few hours ago
 Valdosta,Lowndes,GA
 $120 per month
 about 3 days
 "Fast, when it works, friendly, responsive phone support."
 "Horrible stability, all non-phone support unresponsive and not helpful."
 "If they didn't have a local monopoly, I'd have switched."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I'd heard a few good things about Mediacom, and the initial price ($80/mo. for HSI, phone, and basic cable?!) drew me in. The install was fine, aside from the tech apparently used an incorrect splitter.
Been with them for about 3 years now, and I can say it ain't worth it any more. I just don't have another option within my budget. The prices have jumped (not only from loss of the initial price) to $120 a month in charges, and I've been informed that this will soon be reaching $150-160 a month. At that point, I might as well get a satellite package--I'm sure it'll be more reliable than what I get with Mediacom cable.
As far as the reliability goes, I get good speed about 90% of the time (~7750kbps, out of the stated 8mbps connection). The rest of the time, they are experiencing "network issues" and my speed will drop to below 1000kbps, or I'll be fully disconnected. The full disconnects happen every few minutes to a few hours, and last for only a few seconds on most occasions, though full outages, where everything (often including TV) drops for up to 6 hours, are at least a monthly occurrence, often weekly.
Phone support is almost always (I've only had two exceptions out of over a hundred calls) friendly and helpful, and seem to be willing to go further and further to assist you. It's also one of the few companies where you can call and always get a live person that speaks English as their native language (they don't outsource anything, as far as I can tell). However, the buck stops there, as all the local employees, with the exception of one tech, have been incredibly unhelpful. When I'm told I'll be called within 48 hours about an issue (which has been quite a few times), there is no attempt made to contact me. Most techs they send out will blame an issue on me, until I had them replace my modem and all wiring, including running a wire straight out my back door from the ONE splitter, to the tap. Now all the techs are just stumped or tell me nothing is wrong, even when I was having connection issues while giving them turn-by-turn directions to my apartment on their cell phone (which I don't think is the customer's job).
The call center for this company is the only thing professional about it, everyone else seems like a bunch of amateurs that are in way over their head, at least in Valdosta.
UPDATE: Just got the automated message about updating my review. It's all pretty much the same, the price just went up some more, and my service is still unreliable.
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