 Review by Mortis 
UPDATED: 339 days ago
member for 7.9 years, 2754 visits, last login: 3 days ago
 Clearlake,Lake,CA
 $125 per month
 about 7 days
 "Up to 20 Mbps service in a rural community!"
 "Horrible Customer Service! Intermittent VOIP problems!"
 "Adequate, but there's better to be had...."
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(ratings match consensus)
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I live in a small isolated town. Our choices are 1.5 Mbps DSL for $25/month or 8/10/20 Mbps cable internet for $50-70 per month. We're lucky to have any broadband at all, so I guess I can't complain.
I have not experienced any ISP downtime at all in the past year. Their speed dips to around 3.0 Mbps during peak hours, but ping is always good and I never notice any serious packet loss. The internet connection is rock solid. If you have the $, you can get a pretty decent connection, especially during off-hours....
VOIP service has been iffy at times. Occasionally it has a noticeable echo, and it can be down for hours at a time once or twice a month. I'd advise against using their VOIP for now...
4 local HD channels are available. Analog picture quality is nothing special. Digital channels come in crystal clear.
The phone-in customer service sucks. 15+ minutes on hold is not a good way to treat customers paying $125/month. Field techs have been helpful and knowledgeable, on the plus side.
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