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Review by capabel 
Posted: 103 days ago
member for 1.3 years, 4 visits, last login: 103 days ago
 Costa Mesa,Orange,CA
 $79 per month
 "No so far"
 "The are advertising and selling plans that don't exist!"
 "Earthlink is selling a plan that doesn't exist."
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Install Co-ordination:
(ratings well below consensus)
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I went online to try and sign up for cable modem service to get better speed after finding out that a neighbor is getting much better speeds over DSL for less. Well since roadrunner is no longer available I was told to go to time Warner. I call them and they told me that although they are the local provider I need to sign up through EarthLink. Well I signed up with the help of Allen S. I choose the 10mb "Cable Premium" package that cost $79.95 a month. I received my confirmation in the mail and got a call from Time Warner to schedule my install. Well I called Time Warner back and spoke to several departments and they said they don't have a Cable Premium plan and that EarthLink seems to be selling products that don't exist? I confirmed by speaking to a manager and got the same info.
EarthLink customer service doesn't exist. I have a timer on my phone and it shows over a 30 minute wait time!
I guess filling a false advertisement complaint with the BBB is the only option left available.
I try and get a hold of someone at EarthLink and the sales department says call customer support and then customer support says call time Warner.
Followup comments: | Forums » comments on review of Earthlink Cable Modem Service |
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