Review by rmac75 
Posted: 17 days ago
member for 1.6 years, 2 visits, last login: 17 days ago
 Olmsted Falls,Cuyahoga,OH
 $124 per month
 "The actual connection is solid"
 "Everything else"
 "Don't count on COX support"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I have discovered that where I live there is no go choice. I had AT&T at first, and had a horrible time with my connection and their equipment, so I switched to COX HSI after two weeks. I work in the IT security field, and have a decent understanding of ISP operations, etc. Cox service was as advertised, and I ended up getting both cable internet and voip phone service with them. Now, if I could only get them to send me a bill on time. So every other month I get a collection notice from them for a bill I have never seen. I have called in multiple times, visited my local office, and have basically been told that they don't know why I am getting a bill. Every time I get a different answer. The thing that sucks is that I am out of choices... I have had bad experiences with both of the ISP that service my area. Apparently, it must be me.
Followup comments:  dano3131
join:2009-11-10
El Cajon, CA
| Cox support? or lack of? Since july 15 2009 I've had 13 service trucks to my house! Cox has completely rewired my internet and BASIC ANALOG tv.
Tv is grate now but my internet speed is worse than bouncing a ping pong ball cooking for consistency! 13 techs have 13 different specs there working buy whats up with that? | |
| memayer
join:2001-06-21
Corona Del Mar, CA | Re: missing bills Set up auto-pay with a credit card or banks account.
And have them e-mail the bills rather than send them by USPS. | |
|  | 
Z80
1 point 77
Premium
join:2009-08-31
Amerika | Re: missing bills Never set up auto pay with Cox (or anyone else). In the event of a billing problem it is up to you to get your money back. | |
| EJohnB
join:2009-11-13
El Cajon, CA
| Every COX Tech is differently trained  In San Diego, Cox uses contractors, so the quality ranges all over the map. We have had 3 different TV guys - the last one was excellent and resolved all the issues. The Telephone guy keeps coming back and is clueless so we live with "just-barely-phones" by COX. Our Hi-Speed Internet service is definitely not Hi-Speed and the connection fades out completely several times each day; the tech support phone people routine refuse to escalate and blame it on Microsoft Outlook which they don't support and has nothing to do with the connection. Even when we do have service, the speed is only about 175% of AT&T DSL, but , COX refuses to send a Tech to look at the problem. If you have an option, e.g. Time Warner, take a close look! | |
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