 Review by danielk 
UPDATED: 136 days ago
member for 300 days, 108 visits, last login: 3 days ago
 Wichita,Sedgwick,KS
 $60 per month
 "Knowledgable staff, reliable and consistent connection"
 "The automated attendant is pretty annoying, but you can bypass it by pressing 0"
 "Great bundle for the money, been rock solid since day 1!"
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(ratings above consensus)
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While living at my old residence I had Cox with the preferred package (9/768) and had no issues whatsoever, and decided to go with them again when I moved to my new apartment. They had an installer that knew the management really well and was able to get me not only the premier HSI tier (15/1.5) and digital cable with ALL the channels at rock bottom prices, but he said he was going to have it installed BEFORE i moved in.
Unfortunately with the state of the economy things change, and the day before he was scheduled to install my service, a bunch of layoffs went down at Cox. Thankfully, they showed that they had an install scheduled for my service on my move-in date (friday) between 3-5PM. at about 3:10 I get a call from Cox telling me the installer was at my apartment ready to go. The tech was friendly, very knowledgable, not to mention professional (he put on booties before coming in), i talked to him about the layoffs, and he said that there was no heads up or anything, and was just as much a surprise to him as it was to me. I purchased a Motorola SB5101 and everything fired up no problem. He then decided to check my signal levels on my modem, while all signals were within spec, he noted my upstream signal level was a tad low (around 54-55 dBV) so he said he would check the main line and come back to me. About an hour or two later, he came back and told me he found what was wrong and resolved the issue, now all signals are looking great! SNR hovers around 36-37, Downstream around 0.5-0.7, and the upstream at high 30's. I have it plugged into a D-Link DIR-655 and one of my PC's wired into it, and my girlfriend's on the wireless with WPA/PSK encryption.
Speeds have been great, in the evenings I usually have been within my rated speed, usually 12-14mbps down but my upload seems to have permaboost as it has NEVER been below 3.75mbps. On lower traffic times my upload stays as high but my down shoots up to ~30mbps thanks to powerboost. Will be posting pictures after I get off work.
Overall the entire process, from ordering to dealing with the layoffs, to the installation, was excellent. The installer was professional and very knowledgable and my services have been rock solid every since, both my HSI and digital cable. I have read some of the horror stories on here about others experiences with Cox, but so far, my experience has been nothing short of spectacular.
Update: Speed test taken at 5:30PM CST
5/19/09 Update: After a month with Cox it's still been a great service, only time it was down was due to an area wide outage, but it only lasted no more than a few hours and it was back up and running strong. Really hoping for Docsis 3.0 to hit Wichita, unfortunately the only other competition in town is AT&T DSL, with U-Verse slowly coming in, so doesn't look like it'll happen anytime in the near future.
7/15/09 Update: I still have nothing but great things to say about my service. They just in the past month boosted premier to 20/2 if only they would drop the price. Considering going to preferred to save money. Still great package for the money.
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