 Review by MJimLay 
UPDATED: 1.2 years ago
member for 5 years, 2792 visits, last login: a few hours ago
 Pensacola,Escambia,FL
 Contract price not specified.
 "Excellent Service, Uptime. Caring Employees"
 "Prices and Billing Deparment could be better"
 "Overall, a excellent deal. Some mistakes, but company goes extra mile to fix them !"
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(ratings match consensus)
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UPDATED 08/25/2008
I just wanted to send a personal thanks out to CoxTech1 for taking such quick actions to get my billing issues resolved. This really shows that some employees really go the extra mile!!! THANK YOU!
Just as a side note. I recommend Cox to anyone living in a service area. I don't have any complaints other than their billing department could use improving, but nothing can be perfect now can it? 
Review: I've grew up with COX my entire life and always have used their service. I never had any complaints other than the cable and phone prices could be lower, Internet always seemed like a good deal to me. I moved into my home in May of 2007 and signed up for Cox Internet and got Dish network for TV and Vonage for phone. This month I decided to cancel Dish Network and Vonage and switch to Cox Digital Cable and Phone. We had two techs come out. One for phone, one for cable. I already had a cable ran for my internet and we also had cable ran for all our TV's (4). During the order process, I was told that there would be no install charges for any of these services and that our bill should be roughly $190 a month
The Tech that came out and connected the Cable TV's did a good job but seemed to take him longer than it should've. The telephone installation went very smothly and was very quick.
About 3 weeks after we got the service, My mom (who lives with me) found out she is going to have back surgry and will be out of work, so in order to cut costs, we cancelled Digital Cable and Phone, and lowered internet to the middle speed. So we kept the middle internet and analog cable (70 channels)
Everything was then up and running just fine... until I got the bill. I got a bill for $323 which just about flipped me out. I called and spoke with a customer service rep who was very rude to me and when I asked to speak to a supervisor he said to me "no you are not, i am not going to transfer you" This drove me up the wall so I just hung up, called back and cancelled all my services. This guy did not seem to care why I was cancelling and did not ask any questions as to why I was so upset.
A few days later (before the actual disconnect date) I called back to keep my services active, hoping I could get some sort of resolution to the billing issue. I got a call this morning (thanks to CoxTech1) and was able to get my bill down to $216 or so. This rep was very helpful and friendly and even noticed charges on my bill I wasn't even aware of! He also really went the extra mile!!
Summery of mistakes: I was charged for the activation of 7 cable outlets. I should've been charged for 0. I was also charged a DVR install fee and then also a cable install fee and phone install fee. I was also charged an extra 5 days for phone service or something.
Either way, in the end everything has been corrected and I'm a very happy camper. Every company can make mistakes. I just wish the process was eaiser to have got corrected instead of posted a bad review (which I have since updated with this) and being contacted by a cox employee on here.... however, I am very thankful that it happened and everything has been addresses.
I would recommend Cox to anyone seeking service in their area despite the billing issue I had. I know many people with Cox who never had any problems, and being a Cox customer for 23 years and this being the first major issue... I think that's pretty darn good!!!!
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