Review by dagg 
UPDATED: 1.1 years ago
member for 8.6 years, 291 visits, last login: 1 days ago
 Tucson,Pima,AZ
 $50 per month
 about 1 days
 "VERY fast setup"
 "Support can be kind of shakey"
 "Its cable, its fast and its cheap."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Pre Sales info was easy to find, the sales department was very quick to answer any questions that i had regarding the services and pricing. They were also one of the few companies I have talked to that made very sure that I knew that I had to buy equipment out of the gate which I appreciated very much.
The Install was a self install so I was pretty happy about the way it went since I did all the work myself. I called around 1:00pm on a saturday to set up the account, went down to the local office to pick up my equipment (waiting in line was the worst part of the entire process and took an hour) and they had the signal up and running by 11:00am the next morning. I was up and running in less than 24 hours from order to pulling my first webpage. Thats impressive.
Reliability is a hard meter for me to look at since i have only been up on this connection for one week. Its never been down and I have not had any speed issues at all so I will have to come back and update the review in a while.
Tech support always scores low for me because I have been either doing support, training support, managing support or doing project work relating to support for a long long time. The two techs that I did need to talk to were drones. They were not bad guys and actually they were pleasant to talk to, its just that they were going by the book and wanted me to do things that were completely irrelevant to the situation... Cox, if you are reading this please train your reps to think & not read off a list of "do this first, do this second and never deviate". Your customers will thank you for it.
The services are... well I get an IP and I get the 9mb/768k that im paying for. I never opt for any of the value added services that are offered from an ISP because I never wind up using them. But they do offer a lot of AV, firewall, parental controls and other items that a lot of people with children would be very happy to have as a value added service.
Overall the price is not bad compared to the other services that I have reviews on. 50 per month for 9mb down is a pretty good deal to me after being on DSL for several years. I would have to say that its worth the money so far.
I would have to say that after a long time avoiding cable in which my last experience was horrific, I am pretty satisfied with this service and I dont think that i would have a problem recommending it at this point to others.
UPDATES:
in the couple months I have had the service, I have only had one problem with the service intermittantly dropping. Again, there are no bonus points for tech support as they told me that they would not even look at it unless I was actually down at the moment and told to call back. While I do understand that if something isnt actually broken, you cant actually fix it at the moment, telling customers to call back later because you are not going to look at it right now is just bad.
I have had some issues with slow speeds off and on, but those are resolved by cycling the cable equipment.
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