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 Review by Dogfather 
UPDATED: 294 days ago
member for 1.9 years, 684 visits, last login: 277 days ago
 Laguna Hills,Orange,CA
 $45 per month
 about 7 days
 "30Mb of Powerboost goodness, very reliable, best customer service"
 "Mediocre powerboost some evenings"
 "Over 10 years of excellent service"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Flashback 1997
Pre-Sales: (5) I'm a very early residential broadband user having gotten Cox@Home back in 1997 when Cox first deployed with CDLP Cybersurfr Wave modems in Nellie Gail Ranch, Laguna Hills. The concept of "fast" internet was a foreign one given that no one back then really offered residential broadband. But my dial up service (Netcom) was $20/mo and still snail slow on K56Flex or X2 so I figured I would give it a try. The price for Cox was $44.95; $29.95 for service plus $15 for the proprietary CDLP modem. They also offered a modem buy option for $400. Their pricing and speed information (advertised on a door hangar and in the local newspaper) was accurate and they called to confirm the app't the day before and again the day of.
Install: (5) I already had CATV so the install went smoothly. It took them about an hour to pull cable and set the then @Home static IP. Because it was @Home, they also installed their logoed Netscape browser (another dead company) and set their proxy server. Their proxy server cached popular pages locally which sped things up a bit. The install was also very neatly done.
Connection Reliability: (5) It's been 11 years of trouble free service in terms of downtime. I'm only had 1 problem in those 11 years and the minor issue was resolved within 2 days.
Tech Support: (5) I've only called once in 11 years over trouble. I was on hold less than a minute before reaching tech support and after a few troubleshooting steps they escalated the problem and did the truck roll. From the time of the first call it was fixed in just 2 days...rock solid every since. With the recent intro of Powerboost I'm seeing 25-30Mb down and about 2 Mb up; sometimes as fast as 6Mb up.
Services: (4) @Home was great with 3000/300 service and their novel local caching of popular pages accessed via a proxy server. Since the demise of @Home Cox has slowly brought speed up to the current 9000/768 (faster speeds optional) and I see 25-30Mb down and 2-6Mb up with Powerboost. With 25Mb I don't see the point of upgrading to the faster tier and with 99% of my use falling within the powerboost period it's simply great. Even after powerboost I see a rock solid 10-11Mb from my 9Mb tier.
Value: (3) While Cox has monthly caps listed on their website, I've blown through them many many times, including a more than a few 300+ GB months without receiving a nastygram so there is no enforcement whatsoever. The only time I received an abuse nastygram from Cox was back in the @Home days, nearly 10 years ago. Compared to local county providers (U-Verse, Roadrunner, FiOS, etc) they're pretty average.
Cox overall is a reliable provider here and in Orange County I would highly recommend them. But like all providers, my experience won't necessarily be yours and you should always try to find a close neighbor who has the service and ask them how it is. Even on the next block, the user experience can vary greatly.
---Equipment
Modem started as a Motorola Cybersurfr (pictured below), then when Cox went DOCSIS I stopped renting and went with a Best Data. My current modem is an owned Motorola SB5120. Service was static in 1997 and 1998 but has been DHCP ever since.
---Plan
Cox Preferred 9000/768
Attachments:
Followup comments:  lowpowers78
join:2008-01-26
Meriden, CT | Wowsers!!! That thing is older than me, that's something you can bring to one of your antique roadshow conventions.  | |
| 
cableguy82
@cox.net
| a response the (above) really makes me feel warm inside.. i too started with @home cruzin at around 512kbps/128 and can say that the dropping of @home was probably the greatest thing that ever happened to this company. because in my area it seemed that in the process of upgrading we were required to change the wonderful static ip settings almost monthy...
then cox enterprizes took full affect:
-no more: leasing IP addresses, no more static ips,
-full dhcp is awesome.
-I run at premiere and find myself cruzing the speakeasy speed test at 24-25mbps on average. but i have noticed a marked difference when i am on the phone since the phone line for COX Phone runs through my awesome little EMTA Modem with the rest of my home network.
-oh and its 5.50 to rent a reciever, Cox no longer rents modems because as you said they now only cost like 50 bux. so if you are renting... STOP!
-latency? i cant say that i've noticed any real problems. I host servers up to 16 players for halo all the time, no problems and my machines play wow beautifully. your latency most likely a result of carrier noise in the return loop. i suspect the neighborhood you live in is part of an older system or at least you may be farther away from the SDC (or where eevr you Main tele. center is) than other people. if the problem gets worse call them. these problems can abound from ingress/egress, in an older and weathered drop to the house or perhaps a failing or backed up node for your neighborhood.
-The TV is great: full 1080 hd channels that actually have HD on all the time instead of during peak hours like satellite: only thing is lock up your DVR because aparently Motorolla cannot keep up with the demand for boxes and the service centers have them on backorder ;(
-our main competition in this area is verizon but i really dont know how they intend to stay with it being that we are adding like 15 new HD channels this spring and they cant afford to put their fiber in the gound much less train their people on how to do it without cutting under ground Cox lines (gooooooo verizon....) im reading that they are selling off a lot of their North east systems to put some money in the bank.
... who knows what the future holds... | |
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dirtwarrior44
@verizon.net
| yea yea but no that its fixed im loveing it, also i still gave VZ a high score of 3.8 even after all the problems because they fixed what was wrong and gave me a hell of a deal that no company can match. $140 a month is all i pay for phone internet and tv whith hbo starz and cinamax for the next 2 years so get owned cox. i bet no other company would do that thanks VZ im loveing your service. | |
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dirtwarrior
join:2008-03-21
 ·Verizon FIOS
1 edit | yea but VZ is better, also i have 20/5 internet that's alway's fast whith no gay cap limt. I use to have comcast and there's no comparison better picture faster internet free long distance phone and a battery back up just in case you loose power. To put to you like this FIOS RULES AND IS CHEAPER FOR ME. I had alot of problem 's at first but now im problem free and loving FIOS my thought's a couple months ago were different only because they took forever to fix my problem but my problem's
are gone and im happy now. | |
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dirtwarrior
join:2008-03-21 | wow man so your telling me you like cable over fios. hmmm i bet you drop cox befor fios and you no it and i no it. | |
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dirtwarrior
join:2008-03-21
·Verizon FIOS
| yes it dose and thats why it score's the highest score on this site, why billing can be a nightmare once fixed you can start to appreciate VZ for A competing against cable B giveing you better quality for less C theres nothing like fios quality and all the problem's i've had they fixed took'em awhile but there fixed and they gave me a $60 discount for the rest of my two year contract, if i had to review VZ FIOS again i give a perfect score i couldnt be happier whith the deal i got. | |
| | | rulds2008
join:2008-01-21
Escondido, CA | cox is crappy just look at my badness at www.youtube.com/rulds2008 het sylivia dunbar keeps canceling my truck rolls so how do i get the service you do man  | |
| | | | | war2slasher
join:2008-08-14
Escondido, CA
 ·Cox HSI
| Re: cox is crappy My name is john warslasher on dslreports the brother of rulds2008 and has been speaking up for me i need help to get past Sylyvia Dunbar and if you can help please E-mail me at war2slasher@live.com and have anyone you think that can help me give them my Email adress please. | |
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Dogfather
Premium
join:2007-12-26
Laguna Hills, CA | Re: cox is crappy You can get assistance in the main Cox HSI forum.
»Cox HSI | |
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dirtwarrior
join:2008-03-21
·Verizon FIOS
1 edit | emmm my ping's legit you can check it on this website, it shouldn't be hard for you to believe. and im not trolling cox im just trying to see how you dummies think it's better then fios, it's not and stop whith the gay post about my review because im changing it to all 100 because im very happy now and nobody running cable would even think of comparing cable to fios but you do and you need to tell people outside of billing its the best quality service you have ever had the end. | |
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dirtwarrior
join:2008-03-21
·Verizon FIOS
| ok Im useing a ps3 for my computer because I destroyed my $2600.00 mac, it's being serviced and hopefully i'll have it back by september 9th. When i get it back I'll post my results but overall Verizon FIOS In MD Is extremely fast I usually can download 10gigs per hour and that's while playing xbox 360 ps3 and letting my neighbor's connect there 360 wi-fi plus tehh computer im an extremely happy nice neighbor ever since Verizon fixed are problem. | |
| 
FTTC
join:2008-10-01
Mount Rainier, MD | good wow cox is good to you.  | |
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