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Member review of Cox HSI


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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$65 per month avg ($29 to $172)

Speed test results 3 year trend

Review by Skeedatl See Profile
UPDATED: a few hours ago
member for 285 days, 475 visits, last login: a few hours ago


Laguna Hills,Orange,CA
$45 per month
about 10 days
"30Mb of Powerboost goodness, very reliable, best customer service"
"None"
"Over 10 years of excellent service"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

    UPDATE 10/6 -

    Over the weekend I installed 2 1TB drives and have been reinstalling all my EALink and Steam titles, 50 in all and after PB see a rock solid 11Mb. Very cool for $45. For everything other than these very large downloads I'm still speeding along at 30Mb so I bumped up value score to reflect my bliss. Cox provides an excellent service. It looks like some other markets are getting speed increases to 25Mb...that would be even better.

    »/r0/download/1···2310.png

    Despite the August price increase I'm still very pleased with the service I'm receiving from Cox.

    --

    Flashback 1997

    Pre-Sales: (5) I'm a very early residential broadband user having gotten Cox@Home back in 1997 when Cox first deployed with CDLP Cybersurfr Wave modems in Nellie Gail Ranch, Laguna Hills. The concept of "fast" internet was a foreign one given that no one back then really offered residential broadband. But my dial up service (Netcom) was $20/mo and still snail slow on K56Flex or X2 so I figured I would give it a try. The price for Cox was $44.95; $29.95 for service plus $15 for the proprietary CDLP modem. They also offered a modem buy option for $400. Their pricing and speed information (advertised on a door hangar and in the local newspaper) was accurate and they called to confirm the app't the day before and again the day of.

    Install: (5) I already had CATV so the install went smoothly. It took them about an hour to pull cable and set the then @Home static IP. Because it was @Home, they also installed their logoed Netscape browser (another dead company) and set their proxy server. Their proxy server cached popular pages locally which sped things up a bit. The install was also very neatly done.

    Connection Reliability: (5) It's been 11 years of trouble free service in terms of downtime. I'm only had 1 problem in those 11 years and the minor issue was resolved within 2 days.

    Tech Support: (5) I've only called once in 11 years over trouble. I was on hold less than a minute before reaching tech support and after a few troubleshooting steps they escalated the problem and did the truck roll. From the time of the first call it was fixed in just 2 days...rock solid every since. With the recent intro of Powerboost I'm seeing 25-30Mb down and about 2 Mb up; sometimes as fast as 6Mb up.

    Services: (5) @Home was great with 3000/300 service and their novel local caching of popular pages accessed via a proxy server. Since the demise of @Home Cox has slowly brought speed up to the current 9000/768 (faster speeds optional) and I see 25-30Mb down and 2-6Mb up with Powerboost. With 25Mb I don't see the point of upgrading to the faster tier and with 99% of my use falling within the powerboost period it's simply great. Even after powerboost I see a rock solid 10-11Mb from my 9Mb tier.

    Value: (5) While Cox has monthly caps listed on their website, I've blown through them many many times, including a more than a few 300+ GB months without receiving a nastygram so there is no enforcement whatsoever. The only time I received an abuse nastygram from Cox was back in the @Home days, nearly 10 years ago. I'm very content and see them as an excellent value despite a recent price increase. The price increase irked me but I've come to the realization that 99% of what I do falls within powerboost periods so in effect I'm paying $45 for a 30Mb service. That simply can't be beat.

    Cox overall is a reliable provider here and in Orange County I would highly recommend them. But like all providers, my experience won't necessarily be yours and you should always try to find a close neighbor who has the service and ask them how it is. Even on the next block, the user experience can vary greatly.

    ---Equipment

    Modem started as a Motorola Cybersurfr, then when Cox went DOCSIS I stopped renting and went with a Best Data. My current modem is an owned Motorola SB5120. Service was static in 1997 and 1998 but has been DHCP ever since.

    ---Plan

    Cox Preferred 9000/768 (seeing 25-30Mb down and 2-6Mb up with powerboost)

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    Followup comments:
    lowpowers78

    join:2008-01-26
    Meriden, CT

    Wowsers!!!

    That thing is older than me, that's something you can bring to one of your antique roadshow conventions.

    cableguy82

    @cox.net

    a response

    the (above) really makes me feel warm inside.. i too started with @home cruzin at around 512kbps/128 and can say that the dropping of @home was probably the greatest thing that ever happened to this company. because in my area it seemed that in the process of upgrading we were required to change the wonderful static ip settings almost monthy...

    then cox enterprizes took full affect:
    -no more: leasing IP addresses, no more static ips,
    -full dhcp is awesome.

    -I run at premiere and find myself cruzing the speakeasy speed test at 24-25mbps on average. but i have noticed a marked difference when i am on the phone since the phone line for COX Phone runs through my awesome little EMTA Modem with the rest of my home network.

    -oh and its 5.50 to rent a reciever, Cox no longer rents modems because as you said they now only cost like 50 bux. so if you are renting... STOP!

    -latency? i cant say that i've noticed any real problems. I host servers up to 16 players for halo all the time, no problems and my machines play wow beautifully. your latency most likely a result of carrier noise in the return loop. i suspect the neighborhood you live in is part of an older system or at least you may be farther away from the SDC (or where eevr you Main tele. center is) than other people. if the problem gets worse call them. these problems can abound from ingress/egress, in an older and weathered drop to the house or perhaps a failing or backed up node for your neighborhood.

    -The TV is great: full 1080 hd channels that actually have HD on all the time instead of during peak hours like satellite: only thing is lock up your DVR because aparently Motorolla cannot keep up with the demand for boxes and the service centers have them on backorder ;(
    -our main competition in this area is verizon but i really dont know how they intend to stay with it being that we are adding like 15 new HD channels this spring and they cant afford to put their fiber in the gound much less train their people on how to do it without cutting under ground Cox lines (gooooooo verizon....) im reading that they are selling off a lot of their North east systems to put some money in the bank.
    ... who knows what the future holds...

    dirtwarrior44

    @verizon.net

    yea

    yea but no that its fixed im loveing it, also i still gave VZ a high score of 3.8 even after all the problems because they fixed what was wrong and gave me a hell of a deal that no company can match. $140 a month is all i pay for phone internet and tv whith hbo starz and cinamax for the next 2 years so get owned cox. i bet no other company would do that thanks VZ im loveing your service.

    Skeedatl
    Ah, push it - push it real good
    Premium
    join:2007-12-26
    The Cloud
    ·Cox HSI
    ·Verizon FIOS
    ·MegaPath
    ·Cox VOIP
    ·Verizon west (ex G..
    ·ViaTalk
    ·Time Warner VOIP
    ·RoadRunner Cable


    edit:
    August 10th, @03:04PM

    Re: yea

    LMAO, only took them 3 months to do it. Yeah, no other company can fix a problem in less than 3 months LOL. Only Verizon can't.

    »Re: FiOS PRICE INCREASE UNDER CONTRACT, This Is Total BS !!!

    said by DirtWarrior :
    Im droping them to for the same reasons, i hated VZ when i had dsl and i should have known better to go back to them. they got to be the most biggest ass holes i have ever put up with in my life i relly hope they get there shit together or else i will be on the news for burnin up there wires i hate VZ in who ever thinks there good go to speedtest.net in run some test in tell me what you think about VZ after you see 120 ms ping to your closest server in bandwidth thats 5megs off of what you signed up for. and all VZ says if its out side are network then they cant controll it wich is total bullshit if they upgraded there routing company problem solved but no these monye hungry bastards want it all in.
    Nice try genius. The only Cox problem I've had in 10 years of service was a bad tap that slowed down my service to 6Mb with some mild packet loss. Cox fixed it within 2 days. Quite different from my ongoing FiOS nightmare at my other house where every month means calling Verizon to fix billing problems that NEVER get fixed »/comment/69327

    So you can take your claims of FiOS greatness and shove it. You have had nightmarish problems with them as have I. Meanwhile my 10 years with Cox HSI has been blissful perfection.

    dirtwarrior

    join:2008-03-21
    ·Verizon FIOS


    edit:
    August 10th, @04:36PM

    yea but

    VZ is better, also i have 20/5 internet that's alway's fast whith no gay cap limt. I use to have comcast and there's no comparison better picture faster internet free long distance phone and a battery back up just in case you loose power. To put to you like this FIOS RULES AND IS CHEAPER FOR ME. I had alot of problem 's at first but now im problem free and loving FIOS my thought's a couple months ago were different only because they took forever to fix my problem but my problem's
    are gone and im happy now.

    Skeedatl
    Ah, push it - push it real good
    Premium
    join:2007-12-26
    The Cloud
    ·Cox HSI
    ·Verizon FIOS
    ·MegaPath
    ·Cox VOIP
    ·Verizon west (ex G..
    ·ViaTalk
    ·Time Warner VOIP
    ·RoadRunner Cable


    edit:
    August 11th, @01:10AM

    Re: yea but

    Troll, I HAVE 20/5 FIOS »Review of Verizon FIOS by Skeedatl and it sucks dog balls. Meanwhile my 25Mb Cox service (going on 10 years now) has been virtually flawless and I've blown through my so-called caps with multiple 300GB months more times than I care to count. Cox doesn't enforce their caps.

    So while you may be cool with your endless problems with Verizon including your 3 month install, multiple double billings, a dozen missed appointments and endless hours on the phone with support, I'm not. I find little value in endless hours of calls trying to straighten out billing problems, double billing every month and the endless run around I get from Verizon to which Verizon's brilliant answer is cancel all my VZ services and sign back up. And we'll see if you go 10 years of trouble free service with Verizon like I have with Cox. Frankly I prefer the trouble free 25Mb service which Cox provides me and Verizon to this day doesn't.

    You started all this B.S. with your beyond stupid claim of FiOS destroying Cox and that Cox is garbage for which you were quickly pwned. FiOS isn't the end all be all service as your own experience, including according to you, 12 missed appointments and 70 hours talking with VZ support »/forum/r204375···erienced as well as my ongoing billing nightmare with FiOS prove and the more you exercise that Crayon of yours, the dumber you look.

    Save your Verizon asslicking for your own review and give the trolling a rest.

    dirtwarrior

    join:2008-03-21

    wow man

    so your telling me you like cable over fios. hmmm i bet you drop cox befor fios and you no it and i no it.

    Skeedatl
    Ah, push it - push it real good
    Premium
    join:2007-12-26
    The Cloud
    ·Cox HSI
    ·Verizon FIOS
    ·MegaPath
    ·Cox VOIP
    ·Verizon west (ex G..
    ·ViaTalk
    ·Time Warner VOIP
    ·RoadRunner Cable


    edit:
    August 11th, @06:59PM

    Re: wow man

    said by dirtwarrior See Profile :

    so your telling me you like cable over fios. hmmm i bet you drop cox befor fios and you no it and i no it.
    Yeah genius. You "no" it. That's EXACTLY what I'm telling you. And actually it's Verizon who is suggesting I cancel in order to fix the account setup problems that persist like herpes, every month double billing me and doing so at the wrong rate while swearing every month that the problem has been corrected.

    Hmmmm, which service should I go with. Your FiOS experience of 70 hours of tech support and 12 missed appointments or my Cox experience of 0.25 total hours with tech support and 0 missed appointments over the last 10 years. Hmmmmm, which experience am I happier with. Countless months of billing and account problems with Verizon or my decade of trouble free service with Cox? Duh. Even a troll such as yourself could figure this one out.

    FiOS doesn't destroy shit, you "no" it and I "no" it.

    dirtwarrior

    join:2008-03-21
    ·Verizon FIOS

    yes

    it dose and thats why it score's the highest score on this site, why billing can be a nightmare once fixed you can start to appreciate VZ for A competing against cable B giveing you better quality for less C theres nothing like fios quality and all the problem's i've had they fixed took'em awhile but there fixed and they gave me a $60 discount for the rest of my two year contract, if i had to review VZ FIOS again i give a perfect score i couldnt be happier whith the deal i got.

    Skeedatl
    Ah, push it - push it real good
    Premium
    join:2007-12-26
    The Cloud
    ·Cox HSI
    ·Verizon FIOS
    ·MegaPath
    ·Cox VOIP
    ·Verizon west (ex G..
    ·ViaTalk
    ·Time Warner VOIP
    ·RoadRunner Cable


    edit:
    August 13th, @07:50PM

    Re: yes

    You're a joke. FiOS, especially your connection, doesn't destroy anything, especially my 25Mb Cox service and your own experience of missed appointments, double billing and 70 hours of tech support proves how bad Verizon can get.

    Then after lying about your FiOS experience you troll in another Cox review lying about your latency. Give the review trolling and endless lies a rest. You've been pwned 50 times over and you're just embarrassing yourself by continuing.

    You need to take this valuable time and pick up a copy of The Elements of Style instead of trolling Cox reviews lying about your service.
    rulds2008

    join:2008-01-21
    Escondido, CA

    cox is crappy

    just look at my badness at www.youtube.com/rulds2008 het sylivia dunbar keeps canceling my truck rolls so how do i get the service you do man

    Skeedatl
    Ah, push it - push it real good
    Premium
    join:2007-12-26
    The Cloud
    ·Cox HSI
    ·Verizon FIOS
    ·MegaPath
    ·Cox VOIP
    ·Verizon west (ex G..
    ·ViaTalk
    ·Time Warner VOIP
    ·RoadRunner Cable


    edit:
    August 14th, @06:41AM

    Re: cox is crappy

    said by rulds2008 See Profile :

    just look at my badness at www.youtube.com/rulds2008 het sylivia dunbar keeps canceling my truck rolls so how do i get the service you do man
    Interesting videos

    »china.global-travel.mobi/beijing···oxabuse/

    I watched couple of your videos and saw a TLV-11 error which I've read can be caused by a bad tap. I had a tap issue a while back (my only problem in 10 years of service). It resulted in the EXACT symptoms you're having, 5-6Mb speeds and some latency issues. Cox Orange County did the truck roll within 2 days and fixed it.

    You need to go around Sylvia Dunbar if possible and perhaps CoxTech1 See Profile can help you with that. But I noticed in your review that you received return labels and you're canceling service anyway.

    If you are, I hope it's a lesson to other people having issues that they should always try and get help here. I haven't noticed any posts from you in the Cox forum seeking help. There are lots of users including Cox employees eager to help you but we can't do anything unless we know you're having trouble.
    war2slasher

    join:2008-08-14
    Escondido, CA
    ·Cox HSI

    Re: cox is crappy

    My name is john warslasher on dslreports the brother of rulds2008 and has been speaking up for me i need help to get past Sylyvia Dunbar and if you can help please E-mail me at war2slasher@live.com and have anyone you think that can help me give them my Email adress please.

    Skeedatl
    Ah, push it - push it real good
    Premium
    join:2007-12-26
    The Cloud

    Re: cox is crappy

    You can get assistance in the main Cox HSI forum.

    »Cox HSI

    dirtwarrior

    join:2008-03-21
    ·Verizon FIOS


    edit:
    August 14th, @01:38PM

    emmm

    my ping's legit you can check it on this website, it shouldn't be hard for you to believe. and im not trolling cox im just trying to see how you dummies think it's better then fios, it's not and stop whith the gay post about my review because im changing it to all 100 because im very happy now and nobody running cable would even think of comparing cable to fios but you do and you need to tell people outside of billing its the best quality service you have ever had the end.

    dirtwarrior

    join:2008-03-21
    ·Verizon FIOS

    ok

    Im useing a ps3 for my computer because I destroyed my $2600.00 mac, it's being serviced and hopefully i'll have it back by september 9th. When i get it back I'll post my results but overall Verizon FIOS In MD Is extremely fast I usually can download 10gigs per hour and that's while playing xbox 360 ps3 and letting my neighbor's connect there 360 wi-fi plus tehh computer im an extremely happy nice neighbor ever since Verizon fixed are problem.
    FTTC

    join:2008-10-01
    Mount Rainier, MD

    good

    wow cox is good to you.
    Forums » comments on review of Cox HSI


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