 Review by iroc00 
UPDATED: 89 days ago
member for 4.5 years, 726 visits, last login: a few hours ago
 Salina,Saline,KS
 $210 per month
 "Quick activation, much faster speeds available."
 "Port blocking: 80, 25, ect; awful tech support, upload could be better."
 "Service is reliable for the most part but too pricey."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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8-23-09 @ 6:00am
The connection has been very good for phone, digital cable and internet over the last couple years since I have updated my review. It has had some downtime which can be expected from time to time from a storm and whatnot. Otherwise, in all, the services have been great!
However...
When there is an issue like an outage, contacting support is like pulling teeth. Just today (8-23-09) even our regular non-digital cable was out. Once I noticed ALL services were down, I called support from my cell phone. Got through the ridiculous call prompts and was on hold for about 5 minutes before the call was lost. OK, no big deal...seems everything is actually back on and running. That lasted about 5 minutes and went back out. Called 3 more times and getting disconnected each time I was holding for a rep. Sorry its not my cell phone, I made other calls during this time frame and did not get disconnected.
At this point I am getting upset so I decided to tether my pc to my phone to use the 3g access to at least get online and do an online chat with cox. This rep looks up the account info and tells me there is no outage and then nothing else. So I reply back saying all services are actually going off and on. It will be on for about 5 minutes and then go off for about 5 minutes. He instructs me to powercycle my modem, so I tell him I already did...yes, I really did do it before even calling support as I noticed internet was out first. He is persistant in having me do it so I ask him what that will do for my digital cable because I know a powercycle and pc reboot will NOT fix this issue, lol. He proceeds to ask me how I am chatting with him if there are issues with the connection. I explain that I hooked my cell phone up to my pc with usb and tethered in to my cell networks 3g connection and not using the cox connection because it is not working. He then says I need to powercycle, asked if there was anything else he can help me with and disconnected from chat. What a worthless weasle.
So...I wait about 10 minutes and get more coffee and light up another cigarette. Get back to online chat (still using my tethered 3g phone for access) and get another rep. Explained the whole thing again. This rep didnt even ask for account info like phone number to see where I am from. He immediately says there are numerous reports from my area coming in and he will forward this one up. First of all...how in the **** did he know where I am at, lol. I used a different chat name and email address and never gave him our phone number.
All in all...I knew there were issues going on. It was more than likely a sporadic thing that worked itself out as everything has now been working solid for about 30 minutes. My main reason for updating my review is to simply state that 98% of cox support techs suck. You will, on rare occasion, get one that genuinely wants to help and is helpful and gets stuff done. I guess the phone reps are lucky I never got through because after all this and the runaround I got this morning from the online chats...someone would have been crying and it would not have been me!
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