 Review by dg2 
UPDATED: 289 days ago
member for 5.8 years, 1714 visits, last login: 1 days ago
 Lowell,Benton,AR
 $45 per month
 about 1 days
 "The service is FINALLY on par with the rest of the nation"
 "Still pricey. Chat-based tech support is awful. Reliability took a hit."
 "Probably fair value for the money, but don't rely on the phone."
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(ratings match consensus)
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The people in the Kansas support office are very helpful and knowledgable. However, my experiences with the Cox.com "chat support" system have been absolutely terrible. During one particular episode, the Kansas call center people were very polite and helpful. The "chat support" people were rude and condescending, and insisted there was no network problem. Their answer was for me to buy a new modem. 3 days later, a Cox truck parks under a pole a mile or two away, and my stuff "miraculously" works just fine again.
Phone service has been good, and well-priced. The installation was timely and very professional. The service itself is normally reliable and very clear. However, we've been out 8 days now due to some downed lines, and they have no idea when it will be restored. Nor do they seem very concerned about it.
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