 Review by belawrence 
UPDATED: 1 year ago
member for 9.3 years, 3616 visits, last login: a few hours ago
 Santee,San Diego,CA
 $56 per month
 about 10 days
 "Fast, no downtime."
 "None really at this point"
 "Again, upload speed could be higher, but no other complaints."
| Pre Sales information:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Before moving into new home, I researched HSD options in area. I'd rather had gotten DSL, as my experience the last time I had it was pretty good due to having a static IP and being allowed to run my FTP server. But, like many other people my home is so far from the CO (14,000 feet) that no CLEC would attempt to service me, and the ILEC (SBC) would give me service, but my relatives about two blocks from where I live sync at about 600kb/100kb, and that's a little too slow compared to what I'm used to. I had Earthlink/Time Warner at my last place of residence and regularly got 3Mb/384Kb. So I basically had no choice but to go with the local cable provider in my new area of residence-Cox. I purchased a Motorola SB5100 in anticipation of moving into my new home and signed up for HSD service online while still at my old residence-giving them the serial number and MAC address of my modem. Their current promotion was the first three months @ $25.00/month and $49.00/month provided you supply your own modem-not as good a deal as my previous ISP as it was only $42.00/month and they supplied the modem at no additional charge. Service to the home was scheduled to be connected on my move-in date and upon connecting the modem to the coax entering the home it synced immediately, but I still couldn't connect to any website or ping any other IP address. After placing a phone call to tech support, which kept me on hold for maybe four minutes, it turned out that my modem had not been provisioned even though I gave them all the information they needed on their online signup form. After giving them the info again over the phone I had a connection and proceded to set up email accounts, which was easy as pie on the Cox HSD customer website. The connection so far has been solid, and the speed is about what I expect for the price. I installed a patch panel and cat5e ethernet cabling throuth my home to connect two WinXP pro boxes, a Vonage DTA, a Gamecube (PSO ver.1 &2), and two ReplayTV DVRs and haven't noticed any major loss of speed even with all nodes transferring data at the same time. I do wish the upload speed was a little faster than 256kb, but there's not much I can do about it so I just live with it. Overall I would recommend the service to most residential users. New info: Upload speed is now 512K, speed tests show above 600K most of the time. Update 6/22/2007: Speed is unbelievable at this point; 12Mb down - 1Mb up on "premier" service level. Constantly see speeds up to about 22Mb due to PowerBoost. Downtime is few and very far between. Update 10/23/2008: Still fast-now 15Mb up 2Mb down - occasionally see 30/3 under PowerBoost, but also more expensive. $56.95/month unbundled(no cable TV or phone).
Followup comments: | Forums » comments on review of Cox HSI |
|
Cox HSI
(62)
(66)
(85)
(55)
·