 Review by calvoiper 
UPDATED: 1.6 years ago
member for 5.3 years, 1327 visits, last login: 73 days ago
 Belvedere Tiburon,Marin,CA
 $45 per month
 about 15 days
 "fast, generally good connectivity"
 "really screwed up transfer of service; expensive"
 "Would have done it differently--maybe DSL"
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Install Co-ordination:
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(ratings below consensus)
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After a year or more with Comcast, I moved in the same town. Although my new location came with offers for Comcast discounts, I transferred so that my e-mail wouldn't get lost.
Bottom line: Although customer service claimed this didn't usually happen, my modem and my e-mails both fell out of their system. I just spent and hour and 45 minutes on the phone getting them all back up. I don't know why I would have been any different than any other transfer, except that I kept the same phone number. This resulted in some confusion about the accounts when talking to customer service.
So, in the meantime, I was without service for a while and my e-mails were dead for a while--returning as "user unknown".
With customer service, we got the modem re-registered in 30 minutes or so. However, I was told that the e-mails were a "trouble ticket" fix, and would take 24-72 hours. After demanding to talk with a supervisor, we got it fixed while I was on the phone (threatening to jump to DSL seemed to help.) It's also a good thing that I kept them on the phone--first my "principal" e-mail came up, then all of the sub-accounts EXCEPT the important one, and then the important one after a new round of "Do you understand how important this is?" questions from me. Getting the e-mails up took over an hour after the modem got recognized.
The real bummer is the cost difference I paid by passing up the discounts, just so this wouldn't happen. This experience has trashed what I previously considered to be a pretty good relationship. And all because the original CS rep lied about how easy it would be.
UPDATE: Occasionally, during what passes for very warm weather here (80-85 F) connectivity is lost. I'm convinced that it's something upstream from me (even refrigerating my modem doesn't help) but I can't seem to convince Comcast of this. When the temperature drops in the evening, it all comes back. I'm up to 6 meg downstream now.
calvoiper
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