Review by sloughwi 
UPDATED: 5.1 years ago
member for 8.2 years, 124 visits, last login: 280 days ago
 Haslett,Ingham,MI
 $42 per month (month by month)
 about 2 days
 "Fast, good rebate offers, no obligations,"
 "Customer support is hit-and-miss, need to have comcast cable"
 "A good service at a fair price - definatly worth a try if your already a comcast customer."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
I went down to Best Buy and purchased a DLink DCM-202 modem with the standard 3000/256 plan. When I tried it out, download sync'd but upload would not lock in. I called Comcast who setup a meeting w/ a tech. Two days later the tech showed up right on time, removed the filter that was blocking the internet and gave me a setup CD. 5 min later I was up and running at 3MB down 256up. $19.99/month for 6 months, free webcam, free $80 modem and a $50 Best Buy gift card. If the rebates all come back I'll be getting around $250 of goods and services for free and I'm VERY pleased with the service so far. Getting great pings, great speeds and all for a great price.
Also, I'm actually in north Lansing... I posted this before I updated my profile.
10/17/04 - Dropping "Connection Reliability" to 3, having serious packet loss at odd times for 30min to 2 hours. It clears up and runs great, but the packet loss episodes happen at least twice every 24 hours. Comcast tech is coming out on the 19th.
10/24/04 - Raising "Connection Reliability" back up to 4. Tech came out on the 19th. I carefully explained the problem and he did the best he could to diagnose it on my end. He went up on the pole and replaced a corroded connector which improved my signal strength slightly, but didn't help witht he packet loss. A few minutes after he left it started again so I called the main office, who called dispatched and talked straight to the tech. As it turned out, the tech was unaware that about 10 other customers in my area were complaining about the same problem and a line tech was going to look into it. 2 days later the problem is cleared up and everything seems to be working fine.
Followup comments: | Forums » comments on review of Comcast Formerly ATT Broadband |
|
Comcast Formerly ATT Broadband
(22)