 Review by JollyStomper 
UPDATED: 111 days ago
member for 5.4 years, 2572 visits, last login: a few hours ago
 Pompano Beach,Broward,FL
 $43 per month
 about 6 days
 "Fast. Surprisingly reliable..."
 "Took too long to get here!"
 "I'm spoiled! Connection is rock-solid."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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It started when I received a flyer indicating Comcast HSI was now available in my area. Finally!! I waited two years for this day. So, on 1/6, I called and signed up. I got a 3 month promo of 29.95/Mo for the first three months. According to the sales rep, I just missed the 22.95 offer. Whatever. I was scheduled for the following Monday morning, 1/12.
The big day comes, and at around 10:30, the tech arrives. Very thorough and polite. He checks my wiring, replaces a faulty splitter and some frayed, cheap cable, checks the signal, and all is in perfect range. So he connects my modem, a Motorola SB5120 and it obtains block sync right away. I connect the modem to my xp machine and fire it up. I tell the tech not to install the software as I know the registration process for SAS. Run through the registration, not working. Doh! After checking, I find there is an error (mine) in my proxy settings and quickly correct it. After completing the modem registration, BAM! Up and running. Of course, you know the first thing I did with my new broadband connection was run a speed test right here at dslreports.com. Hitting the caps at 3.2Mb down/249Kb up. I'm happy!
Since then, I have set up a smoothwall firewall box and my home network: Two WinXp boxes and a Win2k Adv. Server box through a Linksys 5 port switch. All is well and good with the world there. There was one minor hiccup a few weeks ago where the speed dropped to a crawl for about an hour, and that was at a time when I should've been in bed anyway.
In regards to the infamous "invisible caps", I'm not fazed. However, if I receive a letter (which I doubt), I'll drop it like it's hot and go back to dialup, as hard as that may be to do. I won't waste my time or Comcast's with the jerkoff dance.
I set up my email accounts w/o difficulty, and they seem to work fine, but I go through a seperate provider for my mail anyway so no biggie there.
As far as Tech support goes, I haven't had to call for anything, and I won't need to unless all my equipment is ruled out on my end. I know enough of what to do so I can avoid calling support for the most part (I meant to leave the radio button/s unticked by tech support for not rated but, oh well...).
Overall, the service rocks!!! And a big shout out to my installer who did an excellent job!
UPDATE:
Everything is still rolling smooth, no complaints, really. I think i could get the 4Mb d/l in my area, but I don't need it. The speeds are consistently stable overall.
UPDATE: 4/28/05
Still no beef with the service (unless you count prior DNS related issues: I never used Comcasts'). Still lovin' it!
UPDATE: 5/20/06
After a move to outside of Atlanta, still going strong. No complaints. Can't comment on things like support because, frankly, i never needed them.
UPDATE: 11/207
Still no probz. Powerboost is very interesting, and my home network has grown. Connection is still rock-solid. I'm blessed...
UPDATE: 5/16/08
The connection is still good for me. Network now incudes a PIX 501, a 3924 switch, a Wii, an xbox360, some more computers and a partridge in a pear tree...
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