 Review by wolves01 
UPDATED: 348 days ago
member for 5.7 years, 2026 visits, last login: a few hours ago
 Crystal Lake,Mchenry,IL
 $52 per month
 about 3 days
 "Great speed, nice extras"
 "A little pricy"
 "Service has been rock solid for the last 1 1/2 years"
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Install Co-ordination:
Connection Reliability:
Tech Support:
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Value for money:
(ratings above consensus)
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Initial Review
After living with 28.8 Dial up for the past 4 years, I was going to get the first broadband option that was available. I tried to get DLS wireless twice, but was unable to get it due to trees, and SBC seems to be in no hurry to upgrade my neighborhood. I received a mailer on Monday offering Comcast for $19.95 for the first six months. I called immediately, and was up and running by Thursday afternoon. The tech was actually 40 minutes early. He was polite, friendly, and professional. We got signal to the modem immediately, and I completed the self install in about 15 minutes. My first download was 8.8MB and only took 40 seconds. My speed test was 1730/247. Not sure where to test pings, but when I went to Nascar 2003 online servers, it showed them to be in the 55-85 range.
Update 04/06/05
After 1 1/2 years of good reliability, my service has done a complete 180. Apparently Comcast is doing some type of upgrades in my area for VOIP which is causing HSI customers to become disconnected. Me and two of my neighbors were all completely down from March 22-24th due to this. Comcast stated they could find no problem in their network and set an appointment to have someone come out. Instead of sending out one tech to fix the problem, each neighbor had to have a separate appointment, even though all three techs climbed the exact same pole and did the exact same thing to fix each one of us. I understand that things go wrong occasionally and I dealt with it, until last night. My service is once again completely down along with one of my neighbors. I called support and was told to power cycle my modem.(as if I didn't already try that one) After working with a tech that could barely speak English, I demanded an appointment for the next day. I was told that was impossible, and asked to speak to a supervisor. While being transferred, I was disconnected, and had to start the process all over again. If there was another choice for broadband in my area, I'd switch in a heartbeat, but for now, they are the only game in town.
Update 09/29/06
Well it's been about a year and a half since my service issues, and since then, my service has been outstanding. Excellent reliability, lightning fast downloads, and awesome ping times. Hopefully that will continue. I also recently upgraded to the gamer tier. A little higher upload would be nice, but overall I am back in the 'happy camper' category with Comcast.
Update 09/17/2007
I have not had a single service disruption, or even a slowdown since the last update. Other than it still being pricey, I have had outstanding service since my issues 2 1/2 years ago.
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Comcast Formerly ATT Broadband
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