| Review by w5nl |
member for 1.5 years, 187 visits, last login: 1 days ago
updated 327 days ago
- $80 per month
- (12 month contract)
- "Nothing at all"
- "8 days to do a 15 minute install. Unstable connection AT BEST!!"
- "Doesn't seem to care..tech support is a joke...staw away unless it's your only rural option."
|Pre Sales Information:|
Value for money:
I called Argon for service on 12/12. Was told install date will be 12/20!? I got installed and you get what you pay for. 2mbps is 2mbps. there are no bursts to 10mbps(False claim). When you live in the sticks you take what you can get..
I rated value for the money at a zero because $81/mo(taxes included) for a hard throttled 2mbps is a bit much, but those are his prices and have been those prices since he started offering broadband AFAIK. The internet is changing and nowadays 2mbps is just barely enough for someone who USES the internet. If your looking up muffin recipies, 2mbps is plenty. IMHO $81 should at LEAST get you a 3.5mbps connection if not 4.
Now for the review after one week of service.
Since I have been installed, my link to their AP(tower) will not stay up for 15 minutes at a time. If it went down once it has been down 100 times in the last 7 days. Until today I sent an email and a screenshot EVERY time the service has gone down. Emails totaling 45. That's just when it went down while I was trying to use it. Out of the 40 emails I was replied to TWICE. Both times had me go through the gammit of quick fixes. Bypass the router...why? Need the router for WiFi for my other devices. However, I did all she asked with no result.
This has been the one of the most unstable internet connections I have ever had. Just today I could not hold a stable 32k WMA AUDIO STREAM!!!!! I had to resort to using my cellphone for listening to this stream(The Ticket). I cannot in good faith recommend Argon Technologies to anyone and I am writing this for all to see before they make the mistake of subscribing.
When the link is up, it is ok, except during peak hours and then the speed suffers drastically. It appears that he does not have the backbone service to support all his users.
This is a cut and paste of an email to support:
This is what happened (Attached a screenshot of the speed at 570k) last night after 5 when everyones home and the network traffic is at a peak. Check the SM, it has gone down twice in the last 30 minutes.
I am going to require a 2 mbps connection...nothing less. The package does not say UP TO 2mbps for $74.95, it says 64x 2mbps $74.95. I have seen that less than 5 times today during non-peak hours. If you cannot supply the bandwidth I pay for then I am going to have to do something else, especially at $81/mo. No hard feelings but I do expect to get at LEAST what I pay for.
No reply. Guess they went and hid under their desks.
If the problems get fixed, I will amend this review accordingly. You have until 1/1/12 then I will hold YOU in breach of contract and move on. Just like I signed a contract to pay you, you are in a binding contract to supply me with the advertised speed at the advertised price. You are not even close to fulfilling your end of the deal. I believe the legal term is "Specific Performance".
Bottom line: Stay away
Update: Today 12/27 I was offered to be let out of my contract. I accepted. First they called about setting me up a service call to try and fix the problem. I said "Fine, do what you have to do to keep this up." 10 minutes later I got the offer to release me out of my contract.
Sounds like they are aware that they cannot provide what I am paying for. So there is the story of my experience with Argon Technologies.
Update 1/10/12: They have removed the claim of "bursts to 10mbps" from their website and added "up to". But here on DSL reports they claim 14MPBS BURSTS!!!! WOW!! IMAGINE THAT!!!! Look out Cable!
About Argon Technologies Inc. ..
Argon Technologies offers Phantom Wave Wireless Broadband Internet Service to all of Hunt County Texas and most of the surrounding counties. We are rapidly expanding our service area in all directions.
Phantom Wave Broadband Internet Access provides our users from 128Kb/s to 3 Mb/s transfer rates with burst speeds of up to 14 Mb/s!!
Data Rates ranging up to 100 Mb/s are available for our commercial customers.
Not offending but normally ISPs are covered by "up to" and outage are acts of God and nature and are not covered for breach.
·Brown Dog Networks
Re: Not offending not that I know for sure ...but i looked at a centurylink ISP map and it says Cumby, TX. is in its service area.
I would assume you would have centurylink if it was available? If not ..what do your neighbors use?
2 mile LOS wireless shot shouldn't be a big deal. Ive seen 20+ miles down petroleum pipelines ..and yes up in your part of Texas.
Re: Not offending Centlink is NOT just going to take down their network off the poles. And especially when you say they still of offer 1.5meg dsl for $60. Looks like they prolly put the lines underground and most phone companies did do that. YEARS ago. Hell ATT did that back when it was Ameritech.
Re: Not offending People or businesses do not offer to let you out of a contract 4 days in if they didn't know they had a serious problem. The thing is, I'm one of those people who will screw back. You don't screw me and I just lay down and take it.
... The only thing you accomplish by bumping your review is ruining what little credibility you have. You have nothing new to add to your review, you are no longer a customer of this company, you are doing nothing more than flaming them.