 Review by d4m1r 
member for 1.8 years, 336 visits, last login: a few hours ago
lodged 1.8 years ago
 Kanata,ON
 $60 per month "Quality Cable Internet Service" "Low Cap + Costly" "New ISPs cropped up with better deals"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Been with Rogers for 10+ years (rural part of Ottawa) and I've had MAYBE 14 days of downtime total which is pretty good....90% the service was temporarily out (TV was too) and it was restored hours later without having to call them. Speeds in my are were very consistent, latency was great, and for the longest time P2P wasn't throttled. It was great when they had no caps (6mbps down then), but I switched because of several reasons:
-my plan became capped @ 60GB/month which wasn't enough
-they started throttled my P2P stuff recently (January 2011)
-service was getting to price because I was going atleast $20 over each month because I was going over my cap
Had the Rogers Extreme Package (10mbps down, 1 mbps down, 95GB cap for $59) with a Motorola SB5120. Called to cancel because I was switching to Teksavvy but I was really just trying to get them to raise my can't but the guy said its just not possible. He offered to double my speed but 20mbps vs 10mbps made no difference to me...Now I am on Teksavvy and get 15mbps down, 300GB cap, for $20 less a month! The price wasn't a big deal, the cap was the main issue.
I'd say Rogers is still the best available in my area, but its also the most expensive. Teksavvy is a great deal but they have latency issue by the looks of things (review on them later), so I might end up switching back anyway....
@Customer service, despite what you read on here, if you are polite you will always get polite and courteous staff, I know I have every time I called! Also, its nice that the real technical guys are not the same as the "customer service reps" as I have emailed them trace route stuff directly and they actually understood what I was talking about 
Comments:
|
·
·
Agreed