Review by clee 
UPDATED: 7 days ago
member for 3.2 years, 494 visits, last login: a few hours ago
 Toronto
 $44 per month (12 month contract)
 about 1 days
 "Fast activation, speed is good for our age in 2009. Decent CxS."
 "Expensive. Misleading; must be proactive to sort out billing errors."
 "If you've got $, and researched the speeds you can get, Rogers is good."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Just hopped on Rogers today after DSL failed on me after 7 years. I was on Teksavvy prior to switching. I am now back on Rogers since the times they had the Motorola CyberSurfr Modem, or whatever it was called!
Short blurb prior to Rogers:
Teksavvy is an unbelievably great company and I wish I could continue my internet services with them. However, Bell has just been awful lately after providing great DSL line stats and stability to my home for 7 years.
Recently I was subjected to high latency and intermittent disconnections on my DSL line. This was weird since my long-time friend (we both had identical DSL stats from a while ago) had a perfect connection. I got fed up and just went over to Rogers Cable.
Review:
- pre-sale information was good from one rep. Varies immensely from rep to rep you call. I had a Nick tell me all about the Grab and Go Kit, and all this other information so I was aware of everything as I went on.
- purchased grab and go kit, everything was working.
- called in to activate; first rep was useless, put me on hold for 5 min trying to reach a department. Hung up 
- next rep was decent. Quick activation and walked me through the setup and how the credits would play out on my bills.
- checked my confirmation, had a 49.99 one time connection fee. This was for a tech to come to my house to set up. Obviously I didn't have a tech come in so I called in to have it sorted out. My acct now has a note stating to reverse this charge once my bill comes in.
All in all:
- went on the grab and go kit w/ 3 months free extreme, downgrade to express after this, 12 mo term/contract - EDIT: May just stay on Extreme.
- as for speeds, I get the full 10mbps down and 1mbps up, which is absolutely fantastic. Couldn't be happier since I was capped at 5mbps with DSL.
Bottom line:
- Decent service.
- EXCELLENT speeds for what is offered here in Toronto, Ontario.
- as for the price, mediocre. Try to get on as many promotions and negotiations as possible.
- You must be proactive in solving billing problems. You can also use this as leverage to obtain credits, perhaps. Rogers is a fair company when you are fair to them... although they pull some underhanded tricks at times (eg. the OTC fee I mentioned above)
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May 31, 2009
Experienced intermittent outages so I had a tech come in on Friday. Replaced my old splitters and said to replace the old wiring outside the house feeding to the main splitter inside my house.
Modem stats were out of spec initially, but the new splitters increased Rx Power from -17 to -10. Tx Power still remains at 55 on my current splitter setup. Removal of a splitter in the room where the cable modem is held brings it down to 51 and stabilizes the connection further.
Right now I am on -10/55 for Rx/Tx and the connection is stable so far. Hope it continues this way.
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Update Nov 19, 2009
Had a service technician come out in the summer to reroute some cabling in the house to offer a more direct connection from outside the household to the modem. I helped him work as well and this took the whole damn day almost, but the end result was great, I end up with 0dB Rx and around 50-51 Tx signal levels now. Connection has been rock solid.
Also called into retentions after the 3 month free internet promo was up and received 30% off internet for 12 months. Can't complain about 10mbps internet for $44 a month all in. I'm in the process of trying to get onto the 25mbps tier for $51!
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