 Review by iwarford 
Posted: 319 days ago
member for 321 days, 56 visits, last login: 32 days ago
 London,ON
 Contract price not specified.
 "fast, works, no connection issues"
 "cap, dns munging, a bit expensive"
 "If you want fast internet that works, and you don't use it alot, it's fine."
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Install Co-ordination:
Connection Reliability:
Tech Support:
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Value for money:
(ratings match consensus)
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Consider this an exit-review. I've recently dumped Rogers Hi-Speed for Teksavvy's 5G/Unlimited plan.
I've been with Rogers since probably around 2000 or 2001. I first got them in my apartment, and kept them when I moved into the house. I don't recall the installation details or signing up issues from back then, and I doubt my memories would apply to the current process anyway,
Since about 2003 or so, I haven't had any significant connection issues to speak of. Previous to that time, I had the support number written on a piece of tape on my monitor, as I called it that often. But since then, it's basically been always working for five straight years. Certainly, that is the one thing that they have to recommend them -- they are reliable.
However, in the past year they've done a few things that really did it in for me -- mainly that they slapped me with a 60G cap, which is simply too little. If I go over that cap, it's $1/gig up to $25. That is, the effective price for me (before modem rentals, and all the other nickel and diming Rogers does on the bill) is $70. I could have gone up to the next tier of service and gotten a 95G cap -- but that's really not much more, and just raises the cost of unlimited bandwidth to $80 instead.
The other thing they started to do was hijack failed DNS queries and redirect web pages to their search engine. If this, alone, was the problem, I wouldn't have switched -- FreeDNS can work around that. But it's still worth taking note of -- they have no problems just randomly changing how your internet works for some protocols. They've also been intercepting web page loads to nag me about getting near the cap. I didn't torrent on Rogers (because of the cap), but I gather they were filtering those as well.
Despite that, I'm still not hating on them. They are reliable, and they are fast -- as long as you don't make use of that speed for very long, you'll be fine. If you don't mind the cost, the caps, the filtering, the dns hijacks and the Kafkaesque tech support, it's perfectly fine service.
I wouldn't recommend it per se, as I would generally recommend Teksavvy first, because of the price. But it's not terrible service if the downsides don't bother you.
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