Review by sunrisecc 
UPDATED: 43 days ago
member for 5.6 years, 163 visits, last login: 5 days ago
 North York,ON
 $55 per month
 about 2 days
 "constant even connection"
 "first line tech support"
 "I am pleased"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
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I was with Sympatico. After Sympatico kept improving my connection by lowering my overall speed, I decided to try Rogers concurrently. I ordered the extreme plan with the wireless router/modem. The installation was on schedule and completed in 15 minutes. I have had no need to call tech support at all. After a month of comparing the Sympaticio service and Rogers, I cancelled Sympatico. I have not regretted that decision.
I also apprecited that the tech that came to install the router/modem recognized that I was an experienced user and let me do the software connection to the computer.
Added on 2009-Apr-21
I am still pleased with the speed and reliability. My building has been rewired a few months ago and all is well. I have not had to call Rogers with a problem as yet.
Added on 16-Oct-2009
Starting around Oct. 1st, each evening from 7PM to midnight, many clicks can take 5-15 seconds to complete. It just shows waiting for site. I would estimate that this problem happens about 50% of the clicks. Rogers is investigating. I have submitted tracerts and pings.
Followup comments:  
THE Fatman
@rogers.com | The Time Will Come...... "I have not had to call Rogers with a problem as yet."
Boy, you don't know what you're missing...... | |
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anon23432
@rogers.com | Re: The Time Will Come...... I've had to make 3 calls to tech support since 1998. In my case when it works it works very well. I'm on Extreme at the moment and always see the max speed when downloading from newsgroups.
I have no complaints. | |
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anonQ
@rogers.com | .... yup don't know why everyone bitches rogers has been great to me 99% up time in the last 3 years customer service always good and fast. I hate rogers but like my service | |
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rang
@rogers.com
| About rogers As far as the downtimes are concerned, they have been minimal over the time I had rogers (forever, 10+ years). I hate the speed and traffic throttling (torrents and uploads, 50k/s at most). Also the cost continues to go up and the capacity levels down. Therfore less service for ore money.
Also, they continually drop services they promised to provide at the start, I.E. Email, usenet-news(nntp), web page space. News was great, you could even get the binary groups.
When they allow you to have it, the bandwidth is satasfactory.
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