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Member review of Rogers Hi-Speed


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read 504 reviews (175 positive) (202 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$62 per month avg ($29 to $300)

Speed test results 3 year trend

Review by johnsea66 See Profile
UPDATED: 1.8 years ago
member for 5.6 years, 2281 visits, last login: a few hours ago


Canada
$52 per month
about 30 days
"NONE!"
"Bad initial install, throttling, 60GB cap"
"60 gB Cap, terrible throttling, constant connetion"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

    UPDATE - ROGERS AND THEIR 30 DAY CANCELLATION POLICY!!! I have to stick with these ass hats until Sept. 26th. I've canceled my cable and 'net and signed up with Bell Express Vu and Alaint High Speed Ultra. I'm only 2KM from the CO so I should get close to my 5000kbps UNTHROTTLED UNLIMITED connection. Too bad I have to wait until the 26th though.

    It's been one hell of a crappy ride Rogers, CYA!

    **************************************

    UPDATE -

    Rogers Extreme is now 51 bucks a month! They said on the letter that this was the first increase in price since 2004, BULLSHIT! I've had it Rogers, I'm out next week. They suck, really bad!

    ****************************************

    Update:

    Rogers has now removed news groups, has been throttling all P2P traffic, has cut proxy servers, and has outsourced web-hosting to a company in the states. Also, all of our e-mail now use Yahoo servers, making our Canadian privacy laws useless.

    bit torrent is pretty much non-existent, only 3KB a second, when a couple months ago it was 500KB.

    Now a price hike, again!! WHAT NEXT ROGERS? Having a monkey slap me for checking my big e-mail attachments?????

    ***update***
    Speeds are consistent and so the the connectivity. Rogers has changed a lot.
    **CAPS**

    Now Rogers is implementing caps GRRR

    **UPDATE**

    I am getting High speed ULTRA for free because I am moving my services on Dec.1/04. I will do a review of the install in a couple days when it happens.

    **UPDATE**
    It's now offical 3000/384! I am happy! No problems here! I am really happy Rogers got there faces out of their @$$e$ and got their act together

    **UPDATE***
    Now they are doing testings, and I am getting business speeds I have d/l over 200gigs and upped 120gb in one month because of a server I am running.

    I called tech, and they confirmed the 3mbit. I asked if it would stay and the guy said between him and me, expect it to stay! I was like yes!

    Not a single problem in the last couple months, it is great! Awesome value for the money!

    Modem says connected fro 78days right now, the time it disconnected before that was from a cable I replaced

    ***Old review***:

    When I first signed up they came out and installed it. It worked alright at first for 2 days then disconnected all the time and the speed nose dived. I called and called and techs came out and out and they didn't know that much. Heck, one of them asked me what my ip address was when he was in front of the computer and the net was working then! After about 15 times of coming out over a 30 day period it turned out alright.

    Followup comments:
    lightmejohny

    join:2006-10-26
    York, ON

    Just cancelled with rogers


    I just cancelled with rogers the whole process took 35 minutes.After going through the retention(borg)group and the 2 year contract B.S. + $50.00 cancel fee. Not good.

    Gone to sympatico HI-speed no contract option. I could not handle the slow surfing with rogers. even though the download speed was good. I guess the neighborhood had a lot of users choking it.

    A Pissed Customer

    @rogers.com

    Rogers big scam - watch out !

    Hey everybody...check this out! I switched to voip and was planning on leaving bell phone service. However, my voip through Distributel was not working properly as there was a lot of clipping on the phone line. They told me to call Rogers and find out what my upload and download speed was. What I found out was that Rogers for the last 2 1/2 years has been ripping me off. They have been billing me for High speed lite and only giving me Ultra lite service. This was admitted by 2 technicians and a customer service rep. They flat out refused to credit my account for the money they owed me. They wouldn't let me speak to anyone in authority and wouldn't even tell me their names, email addresses or even an extention number to call them. I AM ALERTING EVERYBODY I CAN TO THIS BIG SCAM ! Call Rogers and ask them to do a speed check for you and record your numbers then compare those numbers to the numbers you are actually supposed to be receiving. Can anyone say LAWSUIT?

    johnsea66
    Cool Down
    Premium
    join:2003-01-26
    Canada

    Re: Rogers big scam - watch out !

    That doesn't surprise me at all. They are so un-organized and stupid it is unbelievable!

    Toronto Rudi

    @cia.com

    DSL providers in Canada

    People- look around. There are many DSL providers in Canada, wanting to serve you with better then Bell Sympatico rates.

    One provider in Ontario is even offering DSL unlimited for $18.95 tax included- free modem rental ($50 deposit) if you pay in advance for the full year. (do a google search for DSL providers in Ontario- its a Google ad special)

    I am currently with a company charging $25/mnth if I subscribe with thier long distance at .07¢ per minute/ America.

    This suites me fine, as I signed up with Skype unlimited Skype out (pc to phone) for $15/year.

    Any service you need from any of these companies may suck (poor customer service) but if you know what you are doing and can trouble shoot on your own, you can save a ton!
    Forums » comments on review of Rogers Hi-Speed


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