| Review by zod5000 |
member for 9.5 years, 3972 visits, last login: a few hours ago
updated 364 days ago
- $59 per month
- about 15 days
- "Fast Connection. Smooth Installation Process. Good Tech Support."
- "Constant Price Increases. Long wait times if you call in."
- "Not too shabby."
|Pre Sales information:|
Value for money:
(ratings above consensus)
After spending about 10 years on Telus I moved over to Shaw last August. Mainly because I had moved and telus could no longer offer me their fastest package.
I've been quite happy on shaw for the last 9 months. I'm on BB50. I don't seem to suffer any kind of node saturation. My line runs at 50mbps all the time.
I guess one of my complaints would be how long the hold times are. I had an issue where my modem kicked itself out of bridge mode. I couldn't get through on the phone, but I did take advantage of concierge chat. The rep new exactly what bridge mode was and fixed it within minutes. Dealing with Shaw tech support is a breath of fresh air. I ran into alot of problems when I used telus. Everytime they intro'd a new speed package I'd be the first to sign up. There would be issue, they'd forget to do something, they'd keep sending out techs, the techs wouldn't want put in any effort to fix it.. etc....
My only other complain with shaw is the constant raising of fees. It never seems to stop going up. There's been several fee increases (between cable and internet) over the past year. Its out of control. To control costs I've cut back alot. The next thing to go is the landline.
Overall Shaw has been great. Consistent uptimes. Solid speeds. Great customer service (if you use concierge chat). I had ditched shaw in the early 00's when they started enforcing caps. It's good to be back.