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Member review of FrontierNet Internet Access


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Ad-hoc FrontierNet Internet Access Forum

Reviews:
read 171 reviews (62 positive) (74 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$66 per month avg ($15 to $134)

Speed test results 3 year trend
Review by Sarick See Profile
UPDATED: 1.5 years ago
member for 6.4 years, 388 visits, last login: 20 days ago


USA
$51 per month
"Good hardware"
"Multiple repair tickets for same problem"
"It's the only service available"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    Last year they upgraded the download caps we loved the fact of having maximum connection limits. Service was wonderful and our connection was stable.

    We contacted support over technical issues of being disconnected recently 3/2008. This happened after a line was damaged in route to our house was repaired. (a tree fell on the lines) An intermittent issue caused attenuation to reach over 60+ causing our connections to drop with an average that was 51. After contacting the tech support a ticket was issued.

    The problem appeared to be resolved and out connection was again working at about 2m+ down. We again started having issues, We again contacted support after unusual errors. That night our max limit prematurely dropped to the minimum guaranteed rates. The problems with drop offs continued and we again contacted support. The next day a tech visited our hour for the first time and we had no issues.

    Unfortunately, because of contacting support our connection limits that where previously 100% reliable before 2008 where permanently capped. I contacted support and was given the run around that we only guarantee 1m down and because the problem is fixed they don't understand why I'm upset.

    UPDATE:

    I finally contacted, frontiernet's main company about this issue and a nice employee called me back withing hours. The issue was fixed and my line was upgraded to 2.6 meg. Today it went down for the first time in months after I called up over congestion. now it's at 3.7 almost 4 meg down.

    There are still a lot of errors but I suppose as long as the line is stable and fast I'm not complaining. I'm very please that this single representative got through the red tape and fixed everything.

    Followup comments:
    view ALL 2 comments

    Smith6612
    Premium
    join:2008-02-01
    united state
    1 edit

    Phone Line

    If you are still having line problems, whoever fixed the phone line may have seriously messed the line up. Trees can do damage, but unless the wires are physically broken or damaged, then there was a mess-up.
    permalink · 2008-03-16 18:37:36 · Reply to this

    Sarick
    It's Only Logical
    Premium
    join:2003-06-03
    USA
    ·FrontierNet Intern..

    Re: Phone Line

    They swapped rhe wrires did some work on them.

    The biggest concern was the lines were great going at 2k + with little or no errors.

    Then the connection became unstable. After contacting support later that night my DSL sync rate dropped. I was still having connection problems. With the sync rate being capped.

    The next day I slept till about noun and didn't use the network. When I got up a the repair man was outside. I checked the lines and the SNR shot up and the line was suddenly stable. However, aftar the previous night my sync rate was no longer connecting at it's capabilities.

    So suddenly, my line doesn't support 2k plus even though the line issue was resolved my sync rate has been permanently reduced.

    I even ask if my sync was reduced and was told in simple terms "yes your . we did you was getting over 2k if you wouldn't have called who knows if we would've ever caught it"

    I then ask the repair man if others in this area had received similar downgrades. He replied "I can't discuss that"

    I assume this means you don't pay for a guaranteed 2k so this package for this account has been downgraded.

    Even though the package I have says up to 6m blazing fast internet. Because of a line issue that was later resolved I'm no longer getting the same benefits of this package others paying the same elsewhere. The "up to" has been replaced with "at least" 1m. I assume my sync has been set to the least guaranteed connection for this package because I upset someone.

    I contacted customer service and tech support. Was given the run around and told you pay for 1k service we don't have to give you anything higher. Your line is working now what's your problem? I told the customer service rep. I had a perfectly stable connection in the past at 2k + why suddenly is my connection capped at 1m. I just want my sync rates restored to being stabilised with the same package benefits given to everyone else.

    I honestly feel I've been capped because wanted my lines fixed from an unrelated issue.

    I was even told by the representive that this package in other locations does go up to 6m.

    IMHO because we don't have cable in this area they don't have to competition so who cares. I came to this conclusion when the rep said "you don't need internet, you don't even need a phone"

    So i'm upset about this whole situation. I think anyone who knows about DSL sync and unfairly getting downgraded would piss them off.
    --
    Sarick's Dungeon Clipart
    permalink · 2008-03-17 03:30:37 · Print · Reply to this
    Forums » comments on review of FrontierNet Internet Access

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