Review by DrunkenClam 
UPDATED: 52 days ago
member for 53 days, 46 visits, last login: 16 days ago
 Burlington,ON
 $175 per month
 "Internet is fast (but capped), Unlimited North American Calling"
 "Download/Upload Caps are outrageous (way to low), TOS sent to me by mail says they will charge for overages"
 "Bandwidth Caps are dated, and backwards thinking."
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(ratings below consensus)
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I have had cogeco for years. I was a beta tester for when it was the wave, in the Niagara area. One of the first to ever have broadband in Canada. Those days where great, and I could not of been happier with cogeco.
Recently cogeco has been making very poor decisions, and it is affecting everything. Their service is going down hill and the choices of these bandwidth caps, to the customer service going down hill, to the installation of cutting the analog phone lines that run to your house are just horrible.
I have to say I am beyond disappointed with cogeco lately. It seems they want to be a baby rogers then be a great company, that could advance net neutrality rather then kill it.
I recently got a letter in the mail of the "updated" TOS (Terms of Service), saying they can charge for any overages over 60 GB. They have also disconnected my internet twice now for going over my bandwidth usage. This is unacceptable. For years I have been with cogeco and been so happy, and now, I could not be more disappointed with them.
If I download a game like World of Warcraft, after expansion, patches, updates and using the blizzard client (which is bit torrent), I can easily use 30 gb. If I want to use steam and buy Bioshock, I can't I have to wait till next month. Things like downloading movies from Itunes,Steam and the PSN store, can't be done, and have to be monitored. It's ridiculous. What if I am waiting for a plane, and I want to stream movies from my home computer to my laptop at an airport, or what if I am away from my computer but need a large file, I want to FTP it quickly. All these things can not be done without thinking about going over the monthly bandwidth, and cogeco cutting your services. The last thing anyone wants is trying to access their computer remotely, and can't because cogeco has disabled the connection.
Cogeco has to change their greedy ways. Also after all the bandwidth cap issues I have had, I wanted to switch to TekSavvy. I find out that I can't, because Cogeco switched my phone jacks, and I would have to pay to switch them back, (which teksavvy does not do), so now I am stuck.
Cogeco has turned from me happily giving them 175 a month, to me begrudgingly giving them the money. They are going down hill, and they need to change the cap limits, ask people if they want the phone jacks switched and in general it seems they don't want people's business who use their services more then the average person.
It was people like us though that made the network work well back in the 90's and early 2000's (not to mention paying way more then the average person), and now they are turning their backs on us.
I hope cogeco gets it together, and thinks about what they are doing to the customer and how the experience with Cogeco has went from Great to horrible almost over night.
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