 Review by blackzero 
UPDATED: 42 days ago
member for 2.4 years, 193 visits, last login: 33 days ago
 Trois-Rivieres,QC
 $110 per month (12 month contract)
 "Good speeds and reliability."
 "they started to bother people regarding their bandwidth caps"
 "Great internet service"
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Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
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Update for december 29th, 2009
Subscribed to Cogeco's internet package since now 2 years, i moved in a brand new home, and I'm very happy w/.
I never had less than 3.5 mbps on peak times before, but it seems to be my case now. From 6pm to 10pm, my download speed stays, sometimes, below 1.9mbps. but the upload speed is not affected.
IMO, I'm in a congested area. My girlfriend lives near me and she has slowdowns for the 16mbps package almost in the same time than me.
I had a problem w/ the voip service. When i call somebody in which his line is provided by Bell, the remote interlocutor hears me w/ echos or even interrupted. That issue has been fixed now
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Setup
A tech guy came here and,before installed the modem,he changed my line frequency to be sync with the modem. I wished to install that gizmo myself (like dsl), but i had no choice.
Internet reliability.
Since i subscribed to this provider, i always had constant 9.4 mbps download speed,near their advertised speed set to 10mbps.
recently i had a slowdown that gave me 3.5mbps as download speed. after some modem handling and cogeco tech guys from BBR helped to fix the problem.
Tech support
I couldn't say too much from tech support. The main reason is because most of time, I'm gonna fix problems (if any) by myself instead,before calling tech support.
Tech support by phone is much more for asking DNS' ip address,set up mail accounts and check your modem status (signals,upstream and downstream power,battery status,etc...) but I already know that settings.
They appear to be local, and I don't have the feeling to make overseas calls for tech support,just what i like 
Billing
I don't have billing issues yet,after 4 years subscribed to them. Always the same price and no hassles.
The bottom line
Really good service. Highly recommended
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