Review by Calw 
Posted: 71 days ago
member for 4.5 years, 759 visits, last login: a few hours ago
 Grande Prairie,AB
 $45 per month (36 month contract)
 Telus
 "At this time I can't think of any."
 "Customer service sucks"
 "Time to drop Telus"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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I had a good connect and good luck with Telus Tech support for many years, (25+ with AGT, BCTEL,TELUS) Problems started about Feb 2008, with slow connect, I could do better with dial up at times. Called support repeatedly. Many of my call's have been dropped while on hold. They admit that there is a problem in my area and had 2 ETR come and go. Now they say they have no idea when it will be repaired.
Followup comments:  
DarkGaiaChaos
@telus.net
| Canada is doomed Customer Service: TELUS outsource the Phillipines. There are confirmed reports of French-Canadians from Montreal working graveyard shifts. Quality of customer service is very bad.
Tech Service: Not their fault, since the equipment used to operate ADSL is near obsolete and shitty. They are there to find a band-aid solution rather than a long-term solution.
Cost: Too much for too little. TELUS is running a monopoly. If only people opened their eyes and see what the ADSL companies from the overseas offered. It's much cheaper there too. At least capitalism is curbed there to ensure fair competition. Not in Canada because the government and the corps are only interested in running a monopoly.
Basically, Canada is screwed. | |
|  | canuck84
join:2008-07-04
Edmonton, AB
 ·Shaw
| Re: Canada is doomed Frankly, if you are having a complicated issue I don't recommend calling in. Like you have said, dealing with agents who are foreign can sometimes have difficulty grasping technical issues, this is especially true if you have a good working knowledge of computers and/or networking.
Remember, you could always e-mail tech support by going here: »about.telus.com/cgi-bin/tcontactus.cgi or chat with an agent by going to this site: »www.telus.com/chat/
There are always options other than calling, while it may be too late for you, for the rest of you telus customers, try and keep that in mind. | |
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