Review by gagypsy  UPDATED: 62 days ago member for 62 days, 0 visits, last login: 62 days ago
Commerce,Jackson,GA
$108 per month (12 month contract)
about 15 days
"Only one I could find locally; no competition readily available/ advertised."
"No competition; Outrageous fees/charges for basic service; non helpful cust svc/tech support; DID NOT RECEIVE FEATURES ORDERED"
"SUX!!!!!!!!! CALLING ABRAXIS NETWORKS TOMORROW"
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money: (ratings match consensus)
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I HAD NO OTHER OPTIONS THAT I COULD FIND IN THE AREA FOR DSL. HAVE SINCE COMPLETED SUBSTANTIAL SEARCHING, AND I AM CALLING A LOCAL (ATLANTA'S ABRAXIS NETWORK) PROVIDER TOMORROW, FOR MY RESIDENTIAL AREA IS AVAILABLE FOR SERVICES PER THEIR SITE. NO VOICE SERVICE, HOWEVER. I WILL FIND ANOTHER VOICE PROVIDER TOO. IT WAS 2 WKS BETWEEN ORDER AND INSTALLATION. FEES I WAS NOT TOLD ABOUT WERE ADDED ONTO MY FIRST BILL, THOUGH I QUERIED THE AMOUNT UPON INITIAL ORDER. I REQUESTED THE UNLIMITED LONG DISTANCE PLAN, AND WAS BILLED FOR 100 MINUTES LONG DISTANCE FOR $39.95, THEN $5 BLOCKS OF TIME OVER THAT 100 MINUTES; TOTAL TIME 659 MINUTES (BILLED FOR AN ADDITIONAL 600 MINUTES FOR AN ADDITIONAL LONG DISTANCE FEE OF $30). CUSTOMER SERVICE IS INADEQUATE, AS IS TECHNICAL SUPPORT. THE SERVICE CAN BE INTERMITTENT IN THE RURAL AREA I LIVE IN.
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