Review by Core0000 
UPDATED: 157 days ago
member for 1.5 years, 351 visits, last login: 5 days ago
 Somerset,Pulaski,KY
 $44 per month
 about 14 days
 AllTel
 "At least I have the option of broadband"
 "Seems to Disconnect a lot during Xbox360 matches, Laaag"
 "They could be a lot better than what they are"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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The only other option I had to consider for broadband was my the local cable franchise which went from charter to Newwave. And after previous experience with them, that's not happening again. That was the most unreliable internet connection I have ever had in my life. Anyways moving on...
The speed package I ordered from Windstream was (Download Max. Speed of 3.0 Mbps, Upload Max Speed of 384 Kbps.) I have done speed test since I have gotten the service. I may come close to the upload speed they mention. But as far as download speed goes it hits 1.5 to 2 mbps down when it feels spunky. But I have yet to hit 3 even when downloading from amazon.com.
The order process was a pain in the butt. I had to plead with them to get greenstreak, Before it was advertised. Kept having to repeat myself "Dsl is all I want, my cell phone is my primary phone" finally got the green streak service(A customer shouldn't have to repeat themselves more than once when they know what they want). I wanted 6mb down, but was only close enough to the co from what they said to get 3mb down.. and I don't even reach close to the speed I ordered. The inside wiring in my house is cat5. And I live well within the city. But the main line from the co must do some crazy stuff before it reaches my house....
I did a 12 month contract so I could get a deal.
They supplied a 4200 modem. And USB cable and a Ethernet cable.
The worse experience for me was having to deal with tech support. I don't even remember the guys name, but it would have been nice if he could at least speak english better. He didn't seem to even attempt to give a dang that, Windstream wasn't meeting its end of the deal. You know, I give them money, they give me timely activation of my internet service. So that was a headache to deal with and explain. He kept trying to tell me the problem was in my house. *Sighs* (It turns out it wasn't my problem after all, was on their end)
I would gladly pay 50.00 a month for a stable 8mbs d and 5mbs up.
Over all windstream is okay, but if I had better options I would drop em like a bad habit. I'm willing to pay more, but I cannot even upgrade because the options are not there for me to do so.
*Update* 7-26-08
Well its July, and I have started to keep track of the times my Internet connection drops for no apparent reason, that I can tell of anyways. Here is my list:
May 30th Internet went out around 5pm
June 3rd Went out around 5pm
June 4th went out around 7 ish
June 13th Went out at 8:03-:04 Pm temporarily.
June 14th Went out at 4:53Pm temporarily. Came back on. During Halo3 match.
June 14th Went out again at 4:59 PM temporarily. Came back on.
June 15th Went out at 10:55 PM
June 27th Went out at 4:55 PM for some reason, came back on a minute later.
June 27th Went out at 5:06 Pm came back on about a minute later.
June 28th Went out at 6:32 Pm came back on about a minute later. (Was Raining)
July 7th Went out at 9:30 PM came back on about a minute later. (Had rained earlier)
July 16th Went out at 8:20PM came back on about a minute later (Sunny day)
July 18th Internet was out at 5:11AM (Modem acting like it was working, but wasn't) Time that it came back on is ___6:28AM________________(Modem lights showed activity)
July 18th Went out at 5:20 PM came back on a few minutes later. (Sunny Day)
July 18th Went out at 8:10 PM Came back on a few minutes later. (Sunny)
July 19th 5:21 AM went out. (Dry Weather)
July 19th Went out at 4:18PM (Dry hot weather)
July 25th Went out at 6:00 AM till ? was back on 12pm (checked on lunch break)(Modem showing service but connection was not working)
I decided to see if it was a consistent time, and weather.. when it went out. *can't really say I see a pattern yet*
Update 9-27-08
It seems I have been having more outages than usual.. especially when I start do do heavy downloading. *was trying to watch videos on demand from amazon* and noticed, repeatedly my connection started dropping. (Not sure what caused this)
Was also downloading Microsoft's student edition of Microsoft office 2007 today.. and again, my connection dropped about half way through that download. It was a 59.95 download and you could only download it once. I would be extremely pissed at Windstream(Not sure who else I should be mad at), but I have a download manager and was able to resume it. *Thank god*
Anyways, the only thing I can do, is hope they fix the problem, whatever it may be. I don't know if there getting more customers than there infrastructure can handle or what.
It's putting me in a pretty bad mood.
11-22-08 Here lately, connection seems to stabilized, it has stopped dropping as much as it was(Like every day in the evening). So that makes me a bit happier. Could have something to do with the fact I have seen a few Windstream Trucks in my area recently.
Still only getting 2.3Mbs(A little better than a few months ago) and 364Kbs up though...
12-15-08
For the past month my service has been stable, no drop offs. Except once. So I moved the score up a tad.
12-26-08
As good a time as any to happen. My contract ended today, bill is up to 44.48 for Green Streak service. (although I only have the modem connected and no phone hooked up)
And my connection also started to drop today. Which added injury to insult.
I really don't feel like I am getting that good of a deal at 2.5/2.6 Megs down...
2-3-09
Connection has been doing extremely well, I am happy to say, for over the last month roughly. Maybe do to the "bad economic times" people that share the connection.. have been dropping off? Anyways I'm happy none the less.
2-24-09
For the last 2 days my connection has been horrible. Re-connecting/Disconnecting.
Not sure what's going on, I am a patient guy.. Have not contacted them yet. I figure I will get the usual run around about restarting my modem, my computer. etc. etc.
2-25-09
Well connection still acting screwy, turns out there was a problem in my local area. But it also turns out it may have been my modem as well (some combination from hell). (Had it for 1 year). Anyways called customer support described the behavior of the modem lights after asking if there were any problems in the area, They said yes. .. CS said the way your modem is acting is not normal, and told me they would replace it. So I have a new modem. (Had to re-agree to new terms of service)
Had to install some sort of software...
It was definitely no plug and play matter and be back up and running in seconds. It took probably 15-20 minutes.. waiting on the modem.
Anyways, everything seems to be working fine at the moment.
CS is back in the US! It's been so long since I had a pleasant experience with Windstream Customer service.. I was so thankful.
5-21-09
Connection has been pretty reliable since my last update. No real connectivity issues. But starting yesterday and this morning, connection has been dropping at random times.
Checked out my connection doesn't seem to be anything on my end.
I think it should be noted that Windstream has some new adds out talking about how reliable there service is and doesn't drop. They must be talking about there business class internet service, because this surly is not the case with residential service.
6-21-09
I just want to say that I had a great day of playing Horde in Gears of War 2 on xboxlive, never had a problem as I defeated endless enemies with my comrades, not a hiccup in sight because Windstream is just super reliable /end sarcasm
I would DROP Windstream like a bad habit if I had another option of broadband that was better. Unfortunately I switched from horrible cable ISP that had the consistency of Swiss cheese to Windstream, which is somewhat better.. but there not beating the cable service provider in my area by much.
I really want to brag about Windstream, but I can't.. well unless it's about customer service. That is the only thing that has gotten better. But that took a long time. IF it takes them this long to fix there network and upgrade.. I'll be dead by the time that rolls around, or eighty years old and not care about gaming. One or the other.
Followup comments:  xxTRAGEDYxx
join:2008-03-14
Kannapolis, NC
 ·Windstream
 ·RoadRunner Cable
1 edit | New Windstream service I would gladly pay 50.00 a month for a stable 8mbs d and 5mbs up.
I think everybody who comes to this site would pay that!!
But it ain't happening. So back to reality... I understand what you mean w/problems getting the service installed.(read my review) But Windstream is a growing company, who is upgrading their services, which is faster the RR in my area. As stated earlier, they're growing, bumping up speeds and all that and things are just a little chaotic right now. Just give them a chance. I've had a few kinks also, but they've been on the ball when it comes to resolving a problem.
Check out our forum>>> »Windstream
There are alot of helpful guys & a few of them work for WS and we're glad to help where we can. | |
|  | Core0000
Premium
join:2008-05-04
Somerset, KY
·New Wave Communica..
·Windstream
| Re: New Windstream service Well there my only option besides the cable co, of course I am sticking with them. As far as the speed bumping goes, I know they will probably only do it where theres a good ROI or competition(Cable co is offering 10 mb down where I live, still staying with Windstream even though max speed is 3 mb, its more stable). Was really surprised they were doing a roll out of fiber in Lexington Kentucky.
Anyways, thanks for the reply.  | |
| | | 
shadowfax
Premium
join:2007-01-06
Lexington, KY | Re: New Windstream service start a new thread in the Windstream forum, and we will do some trouble shooting for you. | |
| CuttinHorses
Premium
join:2008-06-29
Tollesboro, KY
·Windstream
| Windstreams Woes,,and Ho's! Though that tricky little DSL light has been blinky-blinky when I sit down it DOES come back steady when it knows I am here. Does the DSL modem know when I am home?
Speaking to the US again is fantastic. * And yes, I spoke with "Daniel" once before they came home.
Whatever happened to the Spreadstream 5200? Was it first and the 4200 is better? In three years I saw a 5200 whiz by on one install.
So the woes are, line down until activity but the Ho's are awesome. Several tests reveal I am getting 6126 down, 312 up, pretty good for Podunk, KY.I have asked to be notified when 12 is available. They are, overall,,,muchbs | |
| 
Callie369
@windstream.net
| Windstream Service I had ALLTEL for many years until it was replaced by WINDSTREAM.
I pay $69.95/mth which includes local/long distance, DSL, insurance, the whole nine yards. Their service has been impeccable, DSL tech advice has never let me down, and when my husband also got a computer, Windstream furnished the necessary equipment so we could both be on line at the same time.
In addition, I have my DISH bundled in on the same bill (@ 49.99/mth less $5.00/mth discount for doing so. (I hate DISH and will get rid of it as soon as the 2 year contract is complete!!!)
Effective July 1, my McAfee protection will also join my bundle @ $2.99 month which is much less expensive then buying it outright.
Windstream has never failed to answer any question I had, and did so immediately.
Muncy, Pa.
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